Research & Advisory
Boston, United States


Keith has extensive industry experience and is a seasoned expert in IT leadership, business transformation, back-office operations, mergers and acquisitions, and process improvement for both property/casualty and life/health/annuities. Prior to joining Celent Keith established K-RAY Consulting LLC which provides insurance operations and technology consulting services. His previous roles also include Vice President of Research and Consulting at Novarica, CIO/COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, a wholly owned subsidiary of The Hartford Insurance Group; Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company.

Keith has assisted a number of insurance organizations with technology strategy development, core platform replacement section and IT and operational due diligence on acquisition opportunities. He has also assisted industry solution vendors with go-to-market strategy development. Keith has authored a number of industry artifacts and blogged on a number of industry topics with focus on innovation and digital transformation. Keith has also presented at a number of insurance industry events.

Keith has a BS in Industrial Technology from Central Connecticut State University.

Latest insights

  • 30 July 2020
    Most have agreed for a variety of reasons including work schedule flexibility and operational cost reduction working from home may be close to t…
  • 24 June 2020
    How fast the world changed. At the beginning of 2020, life, annuity, and group insurers were making major investments in the front-office, back-…
  • 29 May 2020
    The Setting Every Community Up for Retirement Enhancement Act, also known as the SECURE Act, was signed into law on Dec. 20 by President Donald…
  • 29 May 2020
    In a recent Oliver Wyman study on the impact of COVID stay-at-home guidelines on individual spending habits, they found what most might have gue…
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