Mphasis Infrastructure Operations & Management.

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Mphasis continues to enhance our Managed Services automation capabilities within its InfraGenie platform with use cases derived from its operational experience, with specific focus on the creation of more complex issue resolution use cases, and in support of orchestration and zero-touch fulfillment. InfraGenie , an intelligent Service Management Platform for operations across traditional datacenters and the cloud. It is offered in a multitenant format. InfraGenie comes with a next gen operations blueprint and over 100 plus integrations to various enterprise tools and automation to become the single system of record for the digital enterprise.

Key Features

  • Self-serve consumption of all end user services through mobile
  • Fully Cognitive driven bots along with voice recognition
  • Zero touch service request fulfillment across tiers (Access/software/information)
  • Fully service aware CMDB and comprehensive analytics
  • “No tool based conversations including license and maintenance costs” and out come driven
  • Use cases fulfilment and outcome based build
  • Adoption using a cloud and cognitive based approach

Key Benefits

  • Increased user experience
  • Increased Incident Reduction and Easy Remediation
  • Maintain End user machine Device in the Healthy state, Reduce manual work, Increased compliance, Reduced Incidents
  • Eliminates the manual process, Automated migration
  • Seamless & Flawless execution

Product/Service details