Voice Banking with Conversational AI

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Directlink's Voice Banking with Conversational AI is an AI-powered voice banking platform purpose built for community banks and credit unions. It provides a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into a financial institution's FinTech ecosystem.

Key Features

The platform offers the following key features:

  • Self-service AI content management
  • High-fidelity voices via speech synthesis technology
  • Real-time account data access via core-integrated middle-ware
  • Data-driven insights and employee-augmented machine learning
  • Dynamic call flows and next actions for connecting with live-agents
  • Multi-lingual comprehension and speech synthesis
  • Extendable to any rules-based customer-process

Key Benefits

The platform yields the following key benefits:

  • 24/7/365 customer account access by phone
  • Automating between 1-in-3 and 1-in-2 calls to contact centers and retail branches
  • Reducing average call hold-times for customers to reach-live agents
  • Improved security using rigorous multi-factor authentication protocols
  • Real-time data access to customer conversation statistics

Product/Service details