Smart Communications SmartCOMM™ -- Customer Communications Management (CCM)

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SmartCOMM™ from Smart Communications™ is a leading SaaS-based Customer Communications Management (CCM) software solution that helps enterprises deliver personalized, interactive communications via customers' preferred channels at scale. Recognized as a leader by analysts, SmartCOMM was designed to meet the digital needs of the 21st century customer, delivering the most advanced customer communications more efficiently and securely than ever. With SmartCOMM, you’ll collaborate better with stakeholders, gain greater flexibility in deployment, and lower your total cost of owning an enterprise CCM solution. Our cloud-native solution provides unparalleled speed to market as well as elastic scalability to provide realized value to your organization quicker. SmartCOMM brings distinct and tangible benefits to business users, communication designers, IT teams and customer experience professionals who manage customer communications and orchestrate customer conversations for the world’s leading enterprises.

SmartCOMM's CCM capabilities are complimented by SmartIQ™ - a solution which transforms traditional forms-based processes into intelligent, conversational user experiences. SmartIQ offers advanced, cloud-based form and process automation capabilities that enable customers to create adaptive, guided-interview type forms using a drag-and-drop interface and made available across multiple devices. SmartIQ help increase customer engagement while streamlining internal systems, managing risk and reducing demand for support services-- delivering more customers ready to transact.

Key Features

  • Powerful Template Design - Automate the selection and personalization of communications with intuitive, browser-based template design
  • Automated Migration Tools - A technology suite that helps to automate the migration of existing templates from legacy systems and automates the creation of new ones
  • Browser-based Draft Editing - Quickly update documents, select pre-approved content, and finalize conversations for delivery across formats
  • Responsive Design - Test and troubleshoot digital communications on mobile devices and tablets to ensure engaging, error-free communications every time
  • Data-Driven Content and Communications - Automatically drive content and form selection from incoming data allows for straight-through processing and simplifes complex design across output channels
  • Open APIs and XML / JSON Support - For speedy implementation and easy integration
  • Interactive Interview Process - Gather data rapidly through an intuitive interview flow and use the data to build communications for further editing
  • Rapid Request and Send - Create and deliver highly personalized messages with just one click
  • Interactive HTML and PDF Output - Get support for rich iHTML email and iPDF output
  • Multiple Format Options - Output to Postscript, AFP, plain text, SMS, video, XML and WordML and others
  • Seamless Data Access - Rapid integration with your existing sales and service data using standards-based interfaces
  • Secure Collaboration - Controlled access and unbreakable audit trails achieve higher levels of compliance while reducing risk.
  • Automatic and controllable version upgrades - Control cloud upgrades to align with your schedule and always have access to the latest features and updates
  • Content Intelligence - Understand the tone, sentiment and readability levels of communication content to optimize outcomes and engagement
  • Reusable Content - Rationalize content that is used across multiple templates and understand where it's being used to simplify management and updates
  • Interactive Forms - The use of response-based questioning and conditional logic creates an interactive form experience—transforming static, one-way communications into data-driven customer conversations that can capture information from any device.
  • Approval Routing and Data Workflows - Interactive forms can be connected to various systems and trigger automated processes and approvals. The approval workflow engine lets you connect stakeholders, including silent observers, so that various lines of business can check status, receive notifications for new approval requests, and more.

Key Benefits

• Customer-centricity: transform static communications into relevant and personalized customer conversations via the channels customers prefer

• Business user control: empower the people who drive your communications strategy to control and personalize content

• Deployment flexibility: customers can to leverage the solution as a pure-cloud or hybrid-cloud to meet internal regulatory requirements

• Greater agility: shorten the time it takes to to develop and deploy new products and services along with their associated communications

• Cost savings: by reducing or eliminating the IT infrastructure needed to support CCM operations

• Centralization: deliver enterprise-class communications from a single unified solution across many parts of the business

• Speed to market and enhanced efficiency: driven by intelligent and scalable communications template design, content management and process workflows

• Maintain regulatory compliance: robust auditing, tracking and management ensure communications meet local, national and industry regulations


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