Retail Banking BPM Services

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While adapting to the new normal, WNS is focused on delivering solutions that enable our clients to meet customer needs, deliver seamless front, middle and back-office processes, and stay ahead of their competition. Our focus is to manage our clients' core operations while acting as a partner in their transformation journey, driving better customer experience, process improvements, and cost savings through a suite of transformation solutions such as Robotics, AI-driven insights, and consulting-led strategies across the value chain.

Our offering includes a complete range of services from customer onboarding, account servicing to renewals and collections. We provithe de below offerings:

Deposit Operations:

  • Customer On-boarding
  • KYC Checks
  • Processing
  • Account servicing
  • Account Verification
  • Fraud Investigation
  • AML transaction monitoring
  • Exception Processing

Lending Operations:

  • Loan Origination
  • Under-writing
  • Credit & Compliance checks
  • Maintenance
  • Default management

Card Services:

  • Application Processing
  • KYC verification
  • Rule Based Decisioning
  • Spend Limit Assignment
  • Welcome Calling
  • Merchant setup
  • Account Maintenance
  • Query Handling & Resolution
  • Billing & Statements
  • Replacements
  • Payment Processing and Complaint Handling
  • Cross-sell / up-sell
  • Merchant support
  • Settlement & reconciliation
  • Dispute identification and verification
  • Issuer and acquirer chargeback

Mortgage Operations:

  • Origination
  • Underwiring
  • Processing
  • Closing
  • Servicing
  • Default Management
  • Secondary Market Services

Key Benefits

Some of the transformation benefits delivered to various banks and financial institutions through RPA, AI & BPR across the retail banking value chain:

  • Savings of over $2M per annum through efficiency benefits delivered in the mortgage servicing unit
  • Savings of GBP 1.5 M per annum through efficiency benefit delivered in the mortgage and savings operations
  • Savings of over $380K per annum through efficiency benefits in the retail operations
  • Savings of over $250K per annum through efficiency benefits delivered in the central branch operations
  • Upfront scanning solution to digitize the paper inputs with ~ 30% paper elimination
  • End-to-end workflow solution and effective case management solution for back-office operations

Product/Service details