Oracle Customer Communication Management (CCM)

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Oracle Documaker is a document management systems and the most widely-used Enterprise Document Automation (EDA) solution in the market. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders, when and how they want them—whether by print, email, text messaging, social media, or any other format. A rules-driven documents management software, Oracle Documaker automates documents, improving communications and customer service while achieving higher levels of efficiency and reduced cost.

Key Features

  • SAAS, PAAS, On Premise deployment options
  • Ability to reuse existing content and follow business rules in design, production, and omnichannel delivery
  • Adaptability to any publishing process: structured, on-demand, and interactive
  • Ability to personalize customer documents across channels
  • Content design and authoring in a collaborative environment
  • Built-in approval workflows, version control, and data validation
  • Multilanguage and multicurrency functionality to comply with localization requirements
  • Resource management, deployment, and reporting
  • Support for a wide variety of formats, platforms, databases, integration methods, and print streams

Key Benefits

  • Options for Subscription pricing, per document charge or traditional per processor licenses.
  • Improves efficiency and resource management through better insight into document production costs and processes
  • Enables easy creation of documents using familiar authoring software
  • Empowers business users to create and customize content faster, minimizing reliance on IT
  • Eases migration from legacy systems, while helping preserve the data and logic of your documents
  • Quickly create and assemble compliant documents in structured, interactive and on-demand formats for delivery with batch, near-real time or real time delivery
  • Shortens future document preparation by reusing electronically captured and stored data


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