Diamond Claims

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Diamond Claims helps close claims faster, reduce claim costs, ensure consistency, improve adjuster productivity, and enhance customer service. Diamond Claims has an intuitive user interface that provides claims professionals a comprehensive set of features and functionality — from FNOL to subrogation and salvage, from personal lines to commercial lines and workers comp.

While Diamond Claims is a part of the Diamond Platform, it can be deployed as a standalone application that readily interfaces with multiple policy systems. Using a repeatable conversion tool, legacy claims can be converted from disparate systems including historical financials, notes, and attachments making the data available for reporting from a single source.

Key Features

  • Reduce manual processes by increasing automation through pre-built integrations, automated workflows, and a robust API library
  • Provide excellent customer care through real-time self-service capabilities available to agents, policyholders, or other parties
  • Define rules and workflows on the fly without reliance on IT
  • Litigation module, including litigation budget tracking
  • Improved efficiency and KPI tracking
  • Attract, maintain, and develop your team with a best-in-class platform, designed for their success
  • Process personal, commercial, farm, and workers compensation on a single platform
  • Proven quick configuration/deployment for insurtechs and start-ups
  • 100% Implementation Success Rate since inception, i.e. all new clients that have signed have moved to production
  • Standalone modules or wholistic suite including policy, rating, billing, claims, print, and data analytics/reporting
  • Hosted or on-premise deployment options

Key Benefits

With 25 years of cultivating Diamond Claims, our robust system allows you to:

  • Handle personal, commercial, farm, specialty, and workers compensation on a single platform.
  • Expedite the claims process, thus lowering the overall cost of a claim by taking advantage of Diamond’s industry best practices
  • 110+ pre-built integrations allowing for faster implementations at reduced cost
  • Combine Diamond data and other enterprise system data into a common Data Hub
  • Implementation risk mitigation, no subscription fees until production and fixed fee implementation options
  • Improved performance by managing all claims in a single system, easily migrate legacy data and interact with multiple policy sources in one combined view.
  • Fully integrated suite available
  • With information at your fingertips, all involved parties have real-time visibility to where a claim is in the process.

Product/Service details