日本語 Customer Engagement Platform

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The Customer Engagement Platform is a 360-degree suite of SaaS solutions, including interactive voice response (IVR), policyholder payment and information portal, direct-to-consumer sales, recurring payments, first notice of loss (FNOL), and analytics, that works seamlessly with any core administration system, to create an enhanced user experience and increase self-service and engagement opportunities for all insurance process stakeholders, including customers, producers, and insurance company personnel. This multi-channel platform engages customers from any device, at any time, and utilizes a fully-integrated customer service module to further increase efficiencies for customer service agents by bringing policy information, payments, and policy servicing functionality out of the core systems and into a single, simple interface. The producer module additionally provides a single source for agents and producers to retrieve policy information, service policies, and write new business, all in one place. Capable of seamless integration with multiple existing core administration systems,’s Customer Engagement Platform helps insurance organizations avoid an unnecessary, expensive, and complex rip-and-replace process by enhancing internal capabilities, maximizing capital investments, and increasing process transparency. rapidly delivers solutions that feel custom built, without the added expense or time commitment of a custom software platform, all while minimizing disruption to insurance company resources and existing processes.

Key Features

-Insured / Producer Portals

-IVR (inbound/outbound)

-Direct-to-Consumer (online quote / bind)

Key Benefits

-core system agnostic

-speed to market

-mobile-first development

-continuous improvement

-Operational efficiency

Product/Service details