Virtual Assist

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Suitable for insurance companies, facilities maintenance or property managers, Virtual Assist is a safe, reliable and secure way for people and businesses to share their stories instantly via video.

Key Features

  • Virtual Assist allows teams to see what is happening on-site in real time with secure, high-definition video streaming and image capture.
  • Empower your team to connect with customers or staff in the field through any smart device, no app download required.
  • Immediately generate a report from your session - Our PDF generator organises your notes and images into an easy to read report.
  • GEO locate your jobs - Our geo-locating technology gives you a visual of where your customer is in real-time.
  • All data at your finger tips - All video, images, and phone calls are recorded and kept in a secure central location with immediate playback at any time.
  • Designed for simplicity, Virtual Assist consistently achieves a 9.5+/10 Customer Satisfaction Score.

Key Benefits

We connect businesses to their customers via video streaming - no matter where they are in the world. Triage issues or complete assessments swiftly, safely, and securely, without wasting time and money on travel. Virtual Assist is equipped with enterprise-grade data security and does not require an app download or login for customers to connect. Virtual Assist is certified under the international ISO27001 Information Security Management Standard.

  • Better triage incidents more effectively
  • Reduce travel time and costs
  • Reduce project life cycle by up to 80%
  • Verify the severity of work required
  • Optimise the type and level of trade dispatch
  • Improve resource distribution in major events
  • Improve your customer experience
  • Mitigate risk and increase site safety
  • Improve ESG carbon emission targets