Insurance DPT – Pega Based Workflow & BPM

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Our Digital Process Transformation (DPT) practice is powered by our two specialist subsidiaries–Incessant and RuleTek–who bring unmatched expertise in assisting global organizations to achieve digital process automation goals and revolutionize their customer’s experience. Incessant is the largest ‘Pure Play’ BPM services vendor, specializing only in this field with a focus on two technology platforms, Pega and Appian.

The combined strength of Incessant and RuleTek powers our Pega practice with unmatched certification levels in the industry, providing highly experienced teams on customer engagements. With experience of over 250 successful customer implementations and a suite of Pega platform productivity solutions, we deliver significant value to customers in Insurance, Banking & Financial Services, and Travel.

Appian Practice – Solutions and Accelerators

Incessant has a 360-degree association with Appian as a strategic partner, service provider/reseller, and as a customer. This Appian partnership spans over several years and our certified Appian consultants have consistently ranked on top on methodology and quality in Appian’s A-Score program.

Incessant’s Appian practice delivers custom applications, leveraging the latest Appian versions and SAIL features to help organizations achieve optimum return on their Appian investment. Incessant’s consultants have hands-on experience in consulting, designing, and developing agile business solutions leveraging the Appian platform.

Key Features

Service Offerings

Pega 7 Platform

  • Pega Architecture Consulting
  • Pega CoE Enablement
  • Pega 7 Platform Implementation
  • Pega 7 Upgrades

Customer Service & Marketing

  • Decisioning / Next Best Action
  • Multi-Channel Enablement
  • Pega UX & Customer Journeys
  • Robotic Process Automation

Customer Service & Marketing

  • Pega 7 / DevOps Acceleration
  • QA Automation
  • Pega Application Support
  • Performance Engineering

With our unique and combined expertise in the Pega 7 Platform, we provide CRM, Case Management, RPA and Decisioning solutions that transform organizations into the digital businesses of tomorrow.

Our Appian Expertise

  • 100% ACAD certified Consultants conversant with Appian v17.x
  • 100+ person years of Appian Expertise
  • 67% Appian Certified Lead Designers

  • Early adopters of Appian latest versions & SAIL features
  • Ranked top in Appian’s A-Score program for methodology proficiency and delivery quality.


  • A comprehensive horizontal framework to streamline, accelerate, and enhance your customer’s digital on-boarding experience.
  • A continuous delivery framework that uses Appian’s process management capabilities to orchestrate the build & deployment of an application.
  • Security Access Management that reduces the efforts involved in creating user management modules for Appian Applications
  • Incessant’s Test Automation Framework allows organizations to accelerate their testing automation initiative for Appian applications.

Key Benefits

  • Largest ‘Pure Play’ BPM player specializing in Pega and Appian
  • 300+ Successful Implementations
  • Strong Pega Practice of 500+ and growing
  • Unmatched Pega Expertise
  • Specialist Pega BA and QA Practice



Product/Service details