Custy Corelo

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Key Features

Custy Corelo consists of an “all-in-one tool” software open-platform to manage digitization “end-to-end” Life Insurance contracts policies

  • Simple and complete light CRM with one central database with all contributors involved : insurer, insured, beneficiary, broker, medical expert
  • BPM/Workflow and configurable Case Management tools natively integrated to follow strictly compliance and business rules process
  • Web and mobile apps portals dedicated to stakeholders : prospects, clients, brokers, agents, expert, insurers
  • On-line customer configurable form to easily manage regulatory compliance process (KYC, AML..)
  • Easy to use new insurance product creation for the insurer and/or master broker
  • Internal and external communication portals to communcate efficiently with customers, brokers and insurers agents
  • Complete tools for back-office and front-office management activities : contract subscription, contract approval, invoicing, claim management, financial accounting
  • Desktop publishing and management of outgoing and incoming letters and mails
  • Electronic Documents signature capability and digital archiving for long term legal retention
  • "One" database for “one-single of the truth” reporting and Dashboard with customizable KPI
  • Financial and legal reporting to regulatory entity
  • Ease of use : a special attention has been devoted to UX/UI design so that it is very easy to use
  • Ease of integration : open with API's to interface with existing business applications already in operation (General ledger, existing portal, corporate EDMS, Datawarehouse, .....
  • Custy Corelo can be deployed “On Prem” or available via a secured SaaS hosted on a certified private cloud in a TIER IV Datacenter in the Benelux region – compliant ISO27001 and GDPR regulations

Key Benefits

By choosing for Custy Corelo to manage the Life Insurance business, it is clearly a win-win situation for all parties involved in the Life insurance business. Our promise is that you will achieve the following goals and results :

For the customer (the policyholder) :

  • Deliver a great Customer eXperience (CX) : in a digitized interaction, the customer experience is a key benefit to engage and retain. Custy Corelo is easy to use and useful for all stakeholders. And that’s all what the customer requires. Interaction with the advisor (front-office broker) and insurer (back-office) makes all the process easy that provides a perception of excellence in service and communication. With the dedicated portal, the Customer has always a secured and easy access to his contracts as well an easy channel of communication with broker and insurer.

For the broker/agent :

  • Easily submit new contracts to prospective customers.
  • simplify the encoding and creation of customers files with required documents while following compliance rules
  • Time saving : substantial reduction of administrative tasks to devote more time to customers and prospects advisory

For the Insurer :

  • Time-to-Market : accelerate the commercial launch of new insurance life products and generate new opportunities
  • Digitization is a game changer. Accelerate the digitalization path while leveraging the existing IT investment. Data Analytics enabler by having one single data source.
  • Improve communication and brand : “one-to-one communication” while being connected to provide personalized multi-channel communication
  • Operates business activities easily, reducing complexity and risks
  • Time saving : substantial reduction of administrative tasks to devote more time to deliver value to customers and prospects
  • Vision 360° on all operational activities. Enabling continuous improvement with clear metrics of activities and results.
  • Achieve commitments to sustainable development by embracing paperless communications
  • Comply with the regulations framework (AML, consumer protection, tax transparency, SFRD, IDD, PRIIP, ….)
  • Reduce drastically overall IT operational and recurrent costs
  • Facilitate internal and external audit obligations

-For the actuary,

  • real time calculation of reserves