Doxee Platform®

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The Doxee Platform® (or Platform) is a all-in-one platform for CCM and CXM. It constitutes a cloud-native software ecosystem, providing data-driven, automated, and omnichannel capabilities for document generation, customer communication, and overall customer experience and interaction. Within its modules, it facilitates:

·Integration with IT core systems of the customer and data flows.

·Independent self-design of processes, document templates and interactive format templates.

·Automation of communication workflows, document generation, and omnichannel delivery.

·Incorporation of interactivity in content authoring and document generation.

·Analysis, tracking, and monitoring of workflows and outputs.

Key Features

  • Easy to use interface enabling document composition, with multichannel delivery
  • Visual design of the production workflow
  • Cloud-based architecture
  • Built-in Content Management
  • Multichannel delivery (print, email, SMS, download from website)
  • Tracking of the workflow, with a comprehensive analytics solution
  • Personalize a wide range of elements, including text, images, and audio
  • Call-to-actions inside the video
  • User-directed storytelling to drive the message based on viewer interests
  • Rapid integration (also in APP) with SalesForce, SAP, MS Dynamics
  • Compatible with best-of-breed web development tools and JavaScript frameworks
  • Flexible Business and Deployment model (SaaS, PaaS, on Public Cloud, Hybrid, On-Prem)

Key Benefits

  • SaaS Available on main cloud provider (Public or Private)and on-premise with a self autonomous or fully managed approach the platform is deployable almost everywhere in the world with a very low implementation time, thanks to its cloud capabilities.
  • Doxee Platform® offers high scalability, offering savings in terms of time and resources for insurance customers, and a managed CCM solution enables seamless management of the large volume of customer documents typical of the banking sector.
  • While structured documents still account for the larger volumes, customer requests can happen at any point of their journey. This is why enterprises needs a document production solution that has the performance and scalability to support the growing and diverse content that you must assemble and deliver to meet any customer’s demand. With Doxee’s on-demand processing, it is possible to generate documents based on a single request.
  • Within the Platform, it is possible to easily build personalized interactive formats such as forms, videos or websites to offer a powerful method for striking this balance. Personalized interactive formats can be used for a variety of scenarios, such as for explaining common user problems and solutions for avoiding them.
  • Personalized formats are the key to deliver tailor-made how-to videos for on-boarding to provide complete information and improve overall satisfaction, minimizing customer complaints, and increasing loyalty.
  • As many BSFI companies have significantly reduced the number of branches in recent years, this has also reduced the opportunities for a direct relationship with the customer. The tools provided by Doxee are designed to help banks build strong relationships with customers through digital channels. Personalized communications and interactions help enterprises to build a new type of one-to-one, two-way communication channel to create strong customer relations while enriching their profile with data collected directly from the video or a micro-website.

Product/Service details