Life, Pension & Annuities BPM Services

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In a journey spanning well over a decade, WNS has collaborated with 30+ global insurance clients, providing end-to-end Business Process Management (BPM) solutions across the Life & Annuities value chain, including new business, distribution channel management, claims administration, policy serving, and actuarial and new product development. Our solutions ecosystem is underpinned by our domain expertise, process re-engineering methodologies, embedded analytics, RPA, platform enablement, and digitalization. As a part of our hybrid Insurance-as-a-Service offering, we provide the dual advantages of a global-scale BPM provider and a licensed Third Party Administrator (TPA) with full-service capabilities.

Key Features

  • 4 million + life, pension and annuity transactions processed per annum

  • $7Bn + claims and maturity settlements handled per annum

  • Zero financial loss or complaints recorded till date

  • Experience working with multiple life, pension and annuity platforms including Life70, Unisure, Bancs, Alps, Alpha

Key Benefits

WNS has strong domain expertise in the life and annuities business and offers end-to-end operations. We have the largest actuarial resource pool supporting life and annuity operations. Our team of professionals hold multiple certifications, including FINRA licenses to perform regulated tasks, besides processing investments and mutual funds.

Deep Domain Expertise in Life & Annuity Processes

We have been delivering Life Insurance processes to insurers across the globe for more than 15 years, with over 1,500+ FTEs. Our services span the entire value chain from policy set up to closure and claims.

Highlights of our experience include:

  • We manage ~4 million Life, Annuities, and Pensions transactions per annum.
  • $7Bn+ Claims & maturity settlements handled annually by 1,000+ FTEs
  • 300+ strong Largest Actuarial offshore practice
  • Experience of working with clients across multiple outsourcing and transformation models
  • Experience in working on legacy and modern platforms - Life70, Unisure, Bancs, Alps, Alpha

We have the capability to run licensed operations onshore and offshore e.g. LOMA, ABA, FINRA licensed staff.

Scaling Innovation with outcome-focused business transformation initiatives

We are leveraging our strategic technology assets and platform partnerships to enable clients to dramatically improve customer service, reduce operational costs, and drive business outcomes. Some of our services focusing on innovation are:

  • Insurance-in-a-Box Offering that includes Business Transformation as a Service and RPA as a service to manage end-to-end operations from technology implementation to managing operation, while our clients focus on core activities such as managing relationships and increasing business.
  • BPM+ Platform services providing business transformation for insurers
  • New Products such as Skense (Cognitive data extraction) and Kwilo (ML/DL) launched
  • Overall 250+ bots in production

Going Digital with in-house tools and meaningful partnerships:

We have more than 250 bots and more than 50 digital solutions, (mix of proprietary and partner-based) to drive change in our clients’ businesses. We partner with Blue Prism, Automation Anywhere, Pega, and Workfusion for robotic process automation. We have also developed multiple home-grown apps to ease our clients’ journey towards digitalization. We have a suite of transformation tools specifically catering to life and annuities processes.

Embedded Analytics

We embed analytics, both operational and strategic, into our life and annuity engagements to ensure that clients benefit from actionable insights. With best-in-class embedded analytics offerings, we provide actionable insights to translate trends and opportunities into profitable growth, beyond efficiency gains. We have pioneered the use of ‘on the floor’ analytics to identify potential benefits and agile process frameworks to quickly test, refine, and deliver innovation to our clients.

Flexible Commercial Models

We have been a leader in offering innovative commercial models to our customers that are aligned to their business outcomes including transaction-based pricing, outcome-based pricing, fixed fee models with volume shifts as well as traditional FTE based pricing. Today over 35% of our revenue, which is industry-leading, is derived from these non-linear models.

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