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Digital disruptions are forcing banks to rethink operating models. Today, corporate banking customers demand real-time interaction, service immediacy, and transparency. They want an experience on par with that of Uber or Amazon in corporate banking. Start-ups like TransferWise and Simple Tax have identified this need in retail banking, providing greater convenience in conducting transactions. The implementation of regulatory directives like PSD2 will result in banks competing with everyone offering commercial lending, financial services, and banking solutions.

With their dominance under threat, retail banking and corporate banking and commercial lending organizations are embarking on a trajectory for change.

Key Features

Articulating next-gen retail banking solutions

Traditional players providing core banking solution are striving to reposition themselves as technology platform firms with a banking license. HCL is investing in FinTechs, APIs, application modernization, and cognitive computing to facilitate this transition.

Our Mode 1-2-3 approach ensures that banks evolve in line with disruptions in the ecosystem and rapidly changing customer dynamics. We enable organizations to become future-proof by fostering strategic partnerships.

We have entered into a joint venture agreement with DXC Technology to specifically focus on application modernization, API related services, and product functionality enhancements. Our partnership with IBM Watson enables us to develop retail banking solutions and core banking solution in the automation and AI space and deliver cognitive capabilities to existing platforms. DRYiCE, an autonomics and orchestration framework, drives efficiency for the banking sector by automating both standard and nonstandard tasks.

HCL believes in a collaborative approach and delivers co-innovation lab offerings to banking sector clients. Our co-innovation lab in London has 150 professionals working with emergent technologies for applied innovation.

Some of our key achievements in the banking domain are –

  • Partner for distributed agile transformations at a leading Australian Bank
  • Digital transformation in lending for a Leading UK based Diversified Financial Services Company
  • Cloud transformation for a Multi-National BFS Company Operating Across APAC
  • ABP for a leading Australian Bank

The Everest Group PEAK Matrix report recognizes HCL’s commitment to deliver meaningful innovation to the banking sector by leveraging its engineering heritage.

Key Benefits


The modern lending framework is defined by vital services like underwriting and credit profiling. What’s more, effective loan book management and enduring customer relationships require tighter lending processes – for both commercial and corporate spaces.

It’s evident, then, that banks need a clearly outlined strategy to consolidate layered systems and contain operational costs. What makes integration failsafe? At HCL, we cover every aspect of banking pipelines – deploying cutting-edge tech to transform the commercial and corporate lending space. HCL has designed an end-to-end corporate lending solution suite, empowering banks to optimize commercial and corporate lending practices. These include:

Loan origination and straight-through processing (STP): HCL CapitalStream™ to ensure:

  • STP incorporation across lending/leasing portfolios
  • Enterprise-grade automation – sales, credit analysis, document generation, booking, and account monitoring
  • Efficient risk management

Product upgrades and loan syndication: A strategic alliance between HCL and Misys, enabling:

  • Product enhancement across the software development lifecycle
  • Comprehensive requirements from definition to development and testing
  • Misys Loan IQ solution to support the entire loan lifecycle with emphasis on syndication and servicing

HCL finance solution: Platforms, methodologies, technologies, and digital process operations – extending STP capabilities

Custom solution development: Delivers customized corporate lending solutions origination, credit risk management, documentation, electronic document management, disbursement/drawdown, servicing, collateral management, and collections


Great banking is all about smart lending. Vital for growth in any segment, anywhere in the world, emerging players must embed intelligent lending practices and loan origination systems into their expansion roadmap. This is an intricate terrain that demands insightful management and consistent innovation, through effective loan servicing software and loan management software deployment. At HCL, we try and minimize risks for industry leaders, while offering the highest level of borrowing flexibility to end-users.

What we have in place is a composite enterprise lending suite comprising robust loan servicing software and loan management software, engineered for an end-to-end view. Our clients can now:

  • Effectively manage leads and workflows
  • Securely enable data capture and verification for loan collateral documents
  • Seamlessly integrate credit applications like core banking, loan prospecting, and collateral valuation
  • Easily identify nonperforming, as well as potential nonperforming loans
  • Regularly track loan collection and defaulters

What’s HCL changing?

Our years of experience makes us realize that product-demand synergies and customer retention are key priorities. Our solutions are ready for personalization with re-configurable features, focused on ‘experience’ and not just efficacy.

HCL’s loan servicing software facilitates improved tracking of defaulters, ensuring a robust follow-up process for collectors. Our solution drives efficient handling of end-to-end collection tracking, right from identifying nonperforming loans (NPL) to potential nonperforming loans (PNPL). With our ‘Chordiant Collection Manager’ offering, we reaffirm our commitment to transparent and ethical operations. Chordiant shapes a pipeline that’s got it all: monitoring, reporting, legal support, and compliance. We are committed to creating reliable and trust-friendly loan management programs.


An imperative for core banking is the ability to ensure stringent timelines and orchestrate error-free delivery. A set of products fine-tuned to effective channel management, actioned at specific touchpoints - HCL’s solution suite combines multiple functionalities:

  • Design and development of core banking software
  • Testing and test automation
  • Application enhancement and maintenance support

And our consultancy services are aligngeared to the following categories - core banking solutions, financial product creation in application migration, data conversion, and big bang/phased implementation for modular business coverage.

What makes a great partnership long lasting?

SAP, Oracle, and Misys are among our pool of partners when it comes to developing financial software systems and core banking services. Our partners help traverse the intricacies of product customization and unravel multi-layered implementation. The SAP initiative makes for the perfect illustration, focused on core banking solutions and product development for the US, India and China. Axon, our SAP consulting division, is a unique value driver equipped with a global delivery model for financial software systems.

The certified advantage partnership with Oracle places us at the acme of its association matrix:

  • Tech-driven enterprise efficiency
  • Data warehousing and business intelligence
  • Fusion middleware and Oracle database

The HCL Oracle Lab is immaculately designed for effective product demonstration across a plethora of global clients. Our Misys engagement – since 2007 – is built around product development and applications in the Asia Pacific and Australia regions. HCL’s approach has found fruition among several trusted customers:

  • Robust core banking system for a large European mortgages and retail services bank
  • Core banking product for one of the world’s leading solution providers

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