Digital Banking Services
Hexaware through its digital arm Mobiquity specializes in setting up born-digital banks and enhancing existing banking platforms. We leverage our experience in driving Customer Experience transformation and digital initiatives for our Banking clients to improve UX, enhance current options, and create new digital services. In just 12 months, we enabled a 60+% enhancement in digital revenue by launching a completely new, cloud-based people-first digital bank - from value proposition and enterprise architecture to design and delivery.
Hexaware delivers mobile-first and seamless customer experiences that build loyalty and intimacy for Banks. Ensure that the microservices interact with existing systems seamlessly, unlock enterprise data, and lead to a free-functioning system with superlative digital experience. In parallel, we continuously evaluate cyber security strategies, ensuring maximum ROI on cyber security investments.
Hexaware has been able to deliver several benefits to our clients. For eg:
1) a seamless user experience for a digital only bank, by implementing features such as opening an account in under 5 minutes via a fully digital onboarding experience, delivering stunning virtual cards, being able to freeze & unfreeze them via the app, enabling multiple currency accounts & transfers; among others.
2) Our client hit the 4 million mark for enrolled users, a huge leap from end-2017 with 2.9 million users. The number of users grew by 14% in 2018 and 10% in 2019, while transactions surged by 87% in 2019. The huge spike in transactions indicates the shifting behavior towards online banking.
3) End-to-end DevOps solution that drives automation and accelerates the go-to-market of key new features.The new digital channel provides 24/7 availability of services for Bank's customers - addressing the major concern of the online banking platform not being accessible.