SAP Omnichannel Banking

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Traditional banking institutions are looking toward new technologies to support them in transforming their business capabilities. Digital banking is leading this transformation journey because it offers banks a lower operational cost by driving the traffic away from high-cost bank branches and traditional call center interactions to seamless digital channels in the cloud.

SAP Fioneer is one of the very few vendors that can offer a seamless, end-to-end integrated core banking solution (Omnichannel Banking) across the digital front and back office with fully integrated payment capabilities.

Key Features

Comprehensive Business Capabilities:

§Online Banking, Mobile Banking, Mobile Money (Wallet) solutions for Retail, SME and Commercial Banking

§Robust self-service features that power out-of-the-box channel applications for Customers and Bank staff, including:

•Account Balances and Transaction Details

•Payments (Domestic and International) and Transfers

•PFM capabilities, powered by AI

•Wallet Banking / P2P Payments and Loyalty Management

•Chatbot / Video Chat / ML Framework

•Targeted Products and Offers

•Notifications and Secure Messages

•Cash Management and Reporting

•Biometric Authentication, 2FA Support

•Approvals and Limits

•User Management and Admin

•Business and Group Management

•Bank Administration Module

Open Banking Development Platform

§Certified on SAP Cloud Platform; can be deployed on other hyperscaler cloud providers

§Open API architecture (> 850 exposed APIs) supports third-party business services and partner / Fintech integration

§Industry-standard technologies (e.g. OData, REST, OSGI)

§Easily extensible and scalable platform architecture, including Form Designer module


§Out-of-the-box integration with Banking Services, Payments Hub, and SAP Commerce & Marketing

§Product Configurator

§Key touchpoint for Qualtrics XM

Ready to Use Mobile App Templates

§Out-of-the-box mobile source code allowing Bank to create downloadable Retail and Business mobile apps for the Apple and Android app stores

§Unified hybrid templates for consistent UX across Retail and Commercial Banking mobile apps

Responsive UX Design

§HTML5 based Retail, SME and Commercial UX for online, mobile, and tablet

§Design based on Google Material Design principles

§Separation of business logic from UI layer: easier and more flexible UX modifications

§Customer Experience Manager for easy Bank-driven UX customizations

Key Benefits

•Improve customer satisfaction and loyalty (NPS / CSAT) with optimized and seamless digital channels

•Increase revenue and customer stickiness / retention via in-channel targeted products and offers

•Lower operational costs by driving traffic away from higher cost branch and call center interactions

•Lower operational costs by moving channels to the Cloud

•Faster time-to-market with open platform and industry standard technologies

•Innovate and build ecosystems with open API platform (partners and fintechs)

Product/Service details