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Inbenta Chatbot is an online virtual assistant that uses nuero-symbolic AI, natural language processing, natural language lexicons and generative AI to understand customer queries and provide customized responses. It has self-service rates over 90% and is available 24/7. The chatbot can uncover the intent behind each user's question and provide precise, intelligent responses.

Key Features

The Chatbot product includes the following key features:

  • Highly customizable
  • Natural language processing and understanding in more than 30 languages
  • Well indexed knowledge base to find answers quickly
  • Specialist lexicon for your business to understand industry terms and abbreviations
  • Machine learning capabilities for continuous improvement
  • Conversational ability to engage in discussions about your business
  • Integration with platforms such as Facebook and Slack
  • Ability to escalate to a human agent when needed
  • Dialog Manager to discover the intent behind a customer's query
  • Webhooks for performing transactions
  • Variables to retain customer information and understand

Key Benefits

  • Dynamic Workflow Development
  • Generative Approach: Inbenta’s chatbots dynamically generate responses based on user interactions. We adapt to various scenarios, providing context-aware answers.
  • Customization: Customers can tailor workflows to their specific needs, our platform allows for rule-based customization, ensuring workflows align with organizational requirements.
  • Integration with Existing Systems: Inbenta integrates seamlessly with existing tools and systems, enabling dynamic workflow development. Customers can ingest their own content and create custom workflows.



Product/Service details