Wilbur Claims Platform

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The Flexible Claims Solution

Wilbur's award-winning SaaS platform streamlines the insurance claims process by providing greater flexibility, scalability and speed - so you can easily track progress from initial notification to final resolution. Keep all people, tasks and assignments connected in one place for every claim, ensuring a better customer experience and faster claims resolution.

Manage your claims, your way.

Wilbur's suite of configurable modules offers out-of-the-box flexibility so you can create your own claims workflow from first notification through to completion.

  • Claims Management Module: Manage your claims smarter, all in one place.
  • Claims Lodgement Module: Simple claim lodgement for policyholders from any device.
  • Assessment Module: Assign assessments & inspections with ease.
  • Repair Management Module: Assign and coordinate repairs with total control.
  • Supplier Network Module: A high-performing supplier network at your fingertips.
  • Rate Books Module: Ensure standardized, consistent costs across any claim.

Key Features

  • Complete integration capability: Easily integrate into your core policy, claim and back-office systems, with complete API coverage of all functionality. Achieve workflow automation and task automation by integrating with third-party applications.
  • Business intelligence & analytics: Real-time dashboards and reporting provide contextual insights and intelligence around performance, KPIs and compliance at both a team and individual level. Get full access to your data to export to your data warehouse.
  • Cloud-based SaaS solution: Configurable to most lines of business and always accessible to all claim participants.
  • Low cost of ownership: No maintenance, expensive upgrades or heavy IT reliance.
  • Any device, any time: Portal access for every stakeholder from any device at any time.
  • Robust security: Ensuring your data is safe with ISO 27001 certification.
  • Dynamic configuration: Options for dynamic configuration of data fields and APIs.
  • Complete scalability: Easily scalable to manage fluctuating claim volume.

Key Benefits

  • Connect everyone in your claims. Unite all claim participants in one platform, connecting the right people at the right time, aligned to your workflow.
  • Complete transparency for everyone. Give all participants complete visibility and transparency with portal access, progress tracking and auto-notifications at every step.
  • Monitor your data & analytics. Dashboards including task lists, risks and performance reports.
  • Connect policies to claims. Policy searches through customized API integration.
  • Manage financials. Financials tracking, including claim reserves, payments, recoveries and excess payments.
  • Manage tasks better. Automated workflow and task management for all parties, configurable to ensure you meet compliance and KPI goals.
  • Automate manual tasks. Automation of manual tasks to increase efficiency.
  • Triage remotely via mobile. Triage via mobile devices with live video streaming, photo & document uploading, and guided self-service.
  • Reporting made easy. Generate industry-standard bordereau and reports and export a daily extract of data to your data warehouse.
  • Better document management. Upload, view and share videos, photos and reports.
  • Collaborate your way. Collaboration tools, including automated, customizable email & SMS notifications with all communication history viewable in a single tab.
  • Keep track of everything. Detailed claim notes and centralized record of communications.
  • Give your customers a voice. Anytime feedback, complaints management, 360-degree feedback and NPS.

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