Claim Management Module
The Flexible Claims Solution
Wilbur's award-winning SaaS platform streamlines the insurance claims process by providing greater flexibility, scalability and speed - so you can easily track progress from initial notification to final resolution. Keep all people, tasks and assignments connected in one place for every claim, ensuring a better customer experience and faster claims resolution.
Manage your claims, your way.
Wilbur's suite of configurable modules offers out-of-the-box flexibility so you can create your own claims workflow from first notification through to completion.
- Claims Management Module: Manage your claims smarter, all in one place.
- Claims Lodgement Module: Simple claim lodgement for policyholders from any device.
- Assessment Module: Assign assessments & inspections with ease.
- Repair Management Module: Assign and coordinate repairs with total control.
- Supplier Network Module: A high-performing supplier network at your fingertips.
- Rate Books Module: Ensure standardized, consistent costs across any claim.
- Complete integration capability: Easily integrate into your core policy, claim and back-office systems, with complete API coverage of all functionality. Achieve workflow automation and task automation by integrating with third-party applications.
- Business intelligence & analytics: Real-time dashboards and reporting provide contextual insights and intelligence around performance, KPIs and compliance at both a team and individual level. Get full access to your data to export to your data warehouse.
- Cloud-based SaaS solution: Configurable to most lines of business and always accessible to all claim participants.
- Low cost of ownership: No maintenance, expensive upgrades or heavy IT reliance.
- Any device, any time: Portal access for every stakeholder from any device at any time.
- Robust security: Ensuring your data is safe with ISO 27001 certification.
- Dynamic configuration: Options for dynamic configuration of data fields and APIs.
- Complete scalability: Easily scalable to manage fluctuating claim volume.
- Connect everyone in your claims. Unite all claim participants in one platform, connecting the right people at the right time, aligned to your workflow.
- Complete transparency for everyone. Give all participants complete visibility and transparency with portal access, progress tracking and auto-notifications at every step.
- Monitor your data & analytics. Dashboards including task lists, risks and performance reports.
- Connect policies to claims. Policy searches through customized API integration.
- Manage financials. Financials tracking, including claim reserves, payments, recoveries and excess payments.
- Manage tasks better. Automated workflow and task management for all parties, configurable to ensure you meet compliance and KPI goals.
- Automate manual tasks. Automation of manual tasks to increase efficiency.
- Triage remotely via mobile. Triage via mobile devices with live video streaming, photo & document uploading, and guided self-service.
- Reporting made easy. Generate industry-standard bordereau and reports and export a daily extract of data to your data warehouse.
- Better document management. Upload, view and share videos, photos and reports.
- Collaborate your way. Collaboration tools, including automated, customizable email & SMS notifications with all communication history viewable in a single tab.
- Keep track of everything. Detailed claim notes and centralized record of communications.
- Give your customers a voice. Anytime feedback, complaints management, 360-degree feedback and NPS.