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A claim represents a moment of truth – the one time an insurer makes good on the insurance promise. It’s an opportunity to strengthen loyalty, boost retention and stop churn with a fast, accurate, transparent and personalized experience – and that’s exactly what VCA enables. For too long, carriers have relied on the generic claims module included with their policy admin system. Now, they see the value of stepping up to a platform designed to optimize the claims experience: VCA Software.

• PolicyConnect: A seamless, bi-directional integration framework that connects your policy management & underwriting systems to VCA ClaimsCore.
• InsuredConnect: A policyholder app that enables increased speed, transparency and communication between the policyholder and adjuster throughout the claims journey.
• ClaimsCore: The claims engine that accelerates time-to-close by automatically triaging claims, assigning the adjuster and notifying the insured – within minutes of receiving the FNOL.
• Digital Payments: By processing payments in real time, your claimants can receive their payouts in as little as 15 seconds in their preferred payment method – virtual card, bank transfer or check.

• Transform the claims journey.
• Give claimants the digital, visible and fast experience they expect.
• Shorten the claims cycle.
• Reduce litigation.
• Earn better reviews, retention rates and referrals.
• Increase claims team efficiency and satisfaction.