Omnichannel Digital Banking and Experience Transformation

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We, at Mindtree, understand the complex challenges Banks and Financial institutions face. Mindtree leverages its extensive domain and technical expertise to deliver mission-critical banking software and solutions for global banks. To support the future of banking, we provide scalable digital banking services, new cutting-edge technologies, manage and execute strategic initiatives and create innovative delivery models.

Choosing the right digital partner is one of the key dilemmas faced by today’s businesses. Mindtree has quickly become a preferred digital transformation partner for Global 2000 companies. Mindtree was “Born Digital” and continues to bring extraordinary depth across the entire digital value chain. With a strong blend of expertise and execution, Mindtree delivers remarkable customer experiences while driving greater efficiency and modernizing business operations – programs that result in real value for our client’s business and their customers. Digital is in our DNA and using technology as an enabler, we transform business strategies to seize new and emerging opportunities.

Digital Banking helps banks and financial services to focus on transforming their existing business and technology landscape that serves as a catalyst for product and channel innovations. It enables banks to plug into the digital economy and co-create products and services with new and diverse revenue streams. Digital banking focuses on using digital innovation to provide enhanced customer experience across all channels.

Mindtree has proven expertise in creating various banking solutions. For instance, our Loan Origination solution is a market-proven, fully integrated platform that transforms the way banks appraise, approve, and track corporate loans. The Solution enables banks to improve operational efficiency and minimize loan decisioning turnaround time. It also helps banks comply with stringent audit and compliance requirements and empowers relationship managers to focus on consultative selling.

Mindtree engineered its lending solution using advanced BPM technology that integrates with existing business or technology infrastructure in seamless and secure manner. The result is a convenient centralized platform that automates the entire corporate loan origination process, from sourcing to appraisal to disbursement. This platform comes with inbuilt workflows and business rules that can be configured to replicate the business process intrinsic to each bank.

Digital Banking

  • Banking as a Platform - Open API structure, enable Fintech payment providers to host products on banking platform
  • Connected banking - Personalization framework built by understanding the customer's 'digital body language' and constructing a unified view of customer profiles, preferences, purchase and behavior
  • Data Analytics platform – Gather and analyze customer related data to gain meaningful insights and leveraging this to help customers make better financial decisions
  • Omni Channel experience – Tailor-made solutions for customers that are channel agnostic offering a seamless experience
  • Blockchain - Distributed ledger technology
  • Chatbots - Artificial intelligence (AI) and machine learning (ML) based computer programs
  • Biometric authentication - Enhanced security for mobile banking
  • Retina and voice recognition - Enhanced security for mobile banking
  • Internet of things - Sending account related alerts on wearables
  • Risk and Compliance - Integration of risk management and compliance

Key Features

Digital Banking platform

  • Allows customer segmentation by creating interfaces between legacy corporate banking platform and the next-gen banking platform
  • Wide range of new functional capabilities including an out of band authentication for high-risk transactions
  • Holistic approach to integration and in-house development to meet Business needs
  • Integrated with risk analytics tools, by channeling real-time application usage data for ongoing risk monitoring, fraud detection and forensics

Loan Origination


  • Access detailed customer information
  • View risk exposure for customer, business units, and products
  • Enable in-principle approvals


  • Collate data from multiple sources
  • Capture customer and facility risk ratings
  • Create and review loan proposals
  • Link counter-parties and collateral to proposal


  • Access customer, proposal and exposure data
  • Define covenants, terms and conditions as traceable rules
  • Drive individual and committee approvals based on Approval Matrix


  • Maintain checklist of required tasks and documentation
  • Create central repository to store all scanned and uploaded documents


  • Create facilities
  • Review before future disbursals at defined points in time
  • Track exposure across accounts
  • Track customer and account performance and take action

Key Benefits

Digital Banking platform

  • Innovate with products and channels: Design and build usable services that fulfill Customer needs
  • Transform operations: Apply new approaches to software development and delivery, conceptualize existing systems in new ways, and lay the groundwork for more comprehensive core upgrades
  • Transform bank into a platform: Harness the latest FinTech innovations using “API-first” approach to add capabilities to existing systems; augment CRM with a transformational layer to enable contextual and consistent personalized interactions, effectively exchange its business operations with partners and vendors

Loan Origination

  • Faster processing of the loan origination cycle right from lead management to closing
  • Real time monitoring of loan origination activities
  • Reduced training requirements and costs for banks
  • Earlier and higher ROI realization by leveraging existing Salesforce platform
  • Eliminate sources of human error for faster, better-quality evaluation decisions
  • Establish predictable, repeatable and auditable processes that support compliance

Product/Service details