Papyrus Communications and Process Platform

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Papyrus Business Communication and Process Platform offers a holistic approach to business communication and AI-powered process automation with fully integrated inbound communication and collaborative content services (ECM/Content services), process and adaptive case management (BPM & ACM) and outbound business communication (CCM/CXM) in one single platform.

The intelligent integrated approach makes it possible for companies to introduce much required flexibility and overcome current limitations in terms of proliferation of channels, siloed functionalities, operational complexities, lack of Business empowerment and fragmentation of the customer view to provide exceptional customer and employee experiences and exploit new digital business revenue streams and new ways to succeed.

Key Features

  • Omni-channel Platform across Digital and Print
  • Business Designer for Customer Communications Management (CCM)
  • Business Value Stream Automation
  • Adaptive Case Management (ACM)
  • Online channel and Mobile Business Applications
  • Intelligent Multi-Channel Inbound Mail Capture
  • ECM/Content Services
  • Output Management / ADF
  • Targeted Messaging & Campaigns
  • Incident Management/Ticketing

Key Benefits

·EFFICIENCY through engaging people across business and technology in support of joint vision and business strategy delivery.

·BUSINESS AGILITY through the BusinessFirst™ approach - by putting the Business in control, non-technical business users can provide a complete Omni-channel communication across Digital & Traditional Business and easily engage with customers in individual real-time communication. They canself-serve their needs and quickly react and expand communication and business services with new digital business opportunities using technology as means for strategic differentiation.

·CUSTOMER ENGAGEMENT ACROSS CHANNELS, DEVICES, ENTERPRISE AND TIME via a seamless two-way Omni-channel customer communication - online via live chat, SMS, e-mail, social, mobile or Web or traditionally via paper - creating uninterrupted customer journeys with exceptional Customer Experience (CX) that meet and exceed new customer communication demands.

·INTELLIGENCE through Machine Learning and User-trained Teaching in front-office, self-service AI-assisted functionality, intelligent Capture, and supervised decisioning process to increase productivity and efficiently handle high-level automation and customer/business case operations in the same platform.

·SPEED in delivering individual customer implementations through ‘Out-of-the-Box’ Framework Solutions, which include core application architecture, functionality and features to be quickly customized, configured and combined to meet unique business and operational needs of each organization.

·FLEXIBILITY, SCALABILITY, EXTENSIBILITY through highly modular configurable architecture that allows companies to start ‘where the shoe hurts most’ and build solutions that will grow with the business.


Case Studies