Finacle Digital Engagement Suite

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The Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks - onboard, sell, service and engage - retail, small business and corporate customers. The suite offers a broad range of traditional, modern and emerging channel experiences to every type of user – end customer, bank staff, external partner and trusted third party interacting via APIs. The suite helps banks to achieve the dual objective of digital transformation – to optimize existing business processes, products and services to improve experience, agility, operational efficiency and security, while creating new digital products and services to drive new sources of revenue.

Key Features

Highlights include:

• A unified engagement hub powering all channel experiences and enabling contextual, personalized interactions

• Decoupled user interaction architecture offering persona-based experiences for simple, intuitive experiences

• A broad suite of open APIs and strong innovation ecosystem powered by the Finacle App Center, that accelerate internal and external innovation

• Advanced micro-services based, cloud-native architecture providing banks with the scalability to keep pace with rising digital interactions

• A componentized structure allowing banks to take a flexible approach to transformation based on their business strategy