Finacle Digital Engagement Suite

The Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks - onboard, converse, service, and sell better - retail, small business, and corporate customers. The suite offers a broad range of traditional, modern, and emerging channel experiences across end customers, bank staff, external partners, and trusted third parties via APIs.
The suite helps banks achieve the dual mandate of digital transformation – optimize existing business processes, products, and services to improve the experience, agility, operational efficiency, and security while creating new digital products and services to drive new sources of revenue.
Industry analysts have consistently recognized the suite as a market leader for its modern architecture and delivering impressive results for its clients. The suite covers the needs of financial institutions across their transformation journey. Our comprehensive platform enables financial institutions of all types– traditional, digital-born, global, and regional – to grow on the strength of their superior customer engagement.

• A unified engagement hub powering all channel experiences and enabling contextual, personalized interactions.
• Decoupled user interaction architecture offering persona-based experiences for simple, intuitive experiences.
• A broad suite of open APIs and strong innovation ecosystem powered by the Finacle App Center, that accelerate internal and external innovation.
• Advanced micro-services based, cloud-native architecture providing banks with the scalability to keep pace with rising digital interactions.
• A componentized structure allowing banks to take a flexible approach to transformation based on their business strategy.

• Deeper customer engagement powered by the unique engagement architecture: At the core of the Finacle promise of deeper customer engagement is customer-led engagement architecture. This is the engagement engine that makes it all happen, from anticipating customers’ needs to nudging them to act in a certain way. By tapping four types of customer data as listed, the engine supports the creation of extremely personalized and human-centric experiences.
  The customer-led engagement architecture uses the above knowledge to recommend effective actions, such as:
  • Customer experience - through personalized content and delivery
  • Financial well-being - through educational nudges
  • Cross-sell/up-sell rates - through contextual propositions
  • Fraud detection and prevention
• Enables innovation-led growth with openness and agility: Finacle enables banks to achieve this by offering a range of capabilities:
  • Unified digital factory to accelerate innovation internally: A unified hub offers centralized designing of customer journeys to be rolled out across touch points. The extensive parameterization enables services and transaction design to suit different types of business segment requirements. This centralized design and unified push allows banks to dramatically shorten time to market. It also supports the distribution of complete range of products and services on all channels.
  • Growing marketplace for innovations: The Finacle App Center is a robust marketplace where an increasing number of global providers are offering new capabilities on top of Finacle APIs and solutions. Here, banks can access the best innovations and solutions relevant to their transformation needs and quickly deploy them.
  • Accelerating innovation with external ecosystem: Finacle help banks engage and innovate with external ecosystem by offering a large suite of open APIs. Using these APIs, banks can embed banking services into customer-chosen applications, such as ERP software, or offer those services on customer ecosystems such associal media platforms.
  • Agile approach: Finacle is designed to help banks practice agile implementation, wherein they can quickly deploy only the components they need at first and enhance them later as required. It also provides the capability to do continuous integration and continuous deployment.
• Drive better operational excellence:
  • Optimizing cross-channel processes: Internal and customer-facing processes that are highly digitized, automated, streamlined or shrunk, with a view to improving their ability to rapidly respond to evolving customer expectations. For example, customer onboarding processes can be optimized to be completed within a few minutes.
    Technology harmonization: A full suite of experiences that when deployed, eliminates the need for multiple/duplicate applications and technology stacks, to lower both total cost of ownership and ongoing cost of maintenance.
  • Enterprise-class suite: Unified suite to service various customer segments such as retail, wealth, small business and corporate customers.
  • Multi-dimensional digital hubs: Multi-dimensional capabilities that global banks can leverage to create regional hubs to drive digital engagement. With this, banks create centralized capabilities to launch experiences and offerings anywhere in the world.