ONEview Data-Driven Digital Insurance Platform

ONEview is a Data-Driven Digital Insurance Platform tailored for Commercial and Specialty Insurance. It enables operational efficiency and informed decision-making throughout the insurance value chain. With a unique synergy between data, workflow, and technology, ONEview drives competitive advantage.

Its core Meta Data Model and comprehensive data catalog provide the data context to each program's unique requirements. The platform's modular architecture seamlessly integrates with external systems like PAS and CMS. Real-time storage in a dynamic data lake facilitates easy access for reporting, analysis, and integration with external AI and data services.

At CodeEast we are passionate about insurance data and we believe that the future of commercial and specialty insurance is based on data-driven products and services enabled by a data-driven digital eco-system.

ONEview Data-Driven Success Stories:

-Revolutionizing Workers’ Compensation insurance across the US with personalized ratings and policies informed by data-driven safety insights.

-Utilizing AI and data-driven services to deliver personalized combined commercial policies and premiums for SME businesses including property portfolios, across the UK.

-Enhancing operational efficiency in the Specialty London Market, with streamlined submission and Underwriting collateral, with dynamic management of carrier panels with end-to-end financial management and data-driven insights.

1.Key Features

a.Data-Driven Policy Life Cycle Management

·Submission management: Tailored submission pipeline for simplex and complex submissions, featuring operational efficiency tools such as Agent and Underwriting portals, OCR of Forms and documents, XLS (Excel) & API services.

·Underwriting: Workbench featuring rule based declinations, referrals, automated quote and underwriting services, along with APIs for integration with external workbench and data enrichment services.

·Rating & quote management: Internal and external rating services supporting bureau, non-bureau and proprietary rating.

·Documentation and form management: Production and management of various documents including quotes, policies, invoices, receipts, commission statements, renewal, premium audit, financial documents and more supporting ISO, NCCI and proprietary documents.

·Claims Management: Single view of Claims data including FNOL, reserves etc facilitated through a claims shell with APIs for seamless integration with external TPAs and CMS.

b.Program and Distribution management

·Omni channel platform: Portal framework supporting internal and external user including CSR, Underwriters, Brokers, Wholesalers and Agents. ONEview APIs supports integration with external applications and services.

·Multiple programs: Admitted and non-admitted programs, bureau and proprietary programs supported

·Specialty London Market Products: Dynamic carrier panel management including percentage split, commissions etc

·Underwriting Project Folder: Repository for supporting underwriting collateral with customizable folder structures.

c.Financial and reporting

·Billing and Payment Management: Streamlined management of billing and payments including direct billing and account current with single payment and installments supported. Integration with external payroll, AR and General Ledger supported

·Financial Accounts: Reconciliation of premium, taxes, commissions, fees including reconciliation of payments.

·Reporting: Automated Bordereaux, BI and regulatory reporting with audit trails.

d.Data Driven Approach

·Unified Data View: Single view of customer, agent, wholesaler, policies, quotes, renewals, premium audit, financial reports

·Meta Data Model: Catalogue and contextualized data management ensuring compliance

e.Tailored User Workflow and Submission Pipeline

·Tailored Pipeline: Submission pipeline with support for mandatory and optional process stage gates

·Finite State Manager: Workflow is controlled by a Finite State manager supporting customization of process workflow with defined rules and diary tasks

·User Control: User authentication and management of roles and permissions

·Task driven: Automated and manual diary tasks, events, notifications with internal and external event triggers.

f.Technical Overview

·Cloud Native Platform: Operating in the Microsoft Azure cloud, leveraging Azure services for enhanced operations, Gen AI and new data services.

·Modular Architecture: A modular set of services and API-first software platform designed for integration with external applications and data services such as PAS, CMS, Underwriting workbenches and data services

·Compliance: SOC 2 compliant, ensuring security and regulatory compliance

·Tailored Digital Ecosystem: Designed for tailored digital ecosystems with built-in extensibility and flexibility to adapt as required.

1.Key Benefits ofONEview Data-Driven Digital Insurance Platform

a.Operational efficiency:

·Enables the business to scale with automated business processes while minimizing operational costs workflow across the policy lifecycle from submissions through to renewals.

b.Data-driven decision making:

·Harvesting data across policy life cycle for data informed and improved decision making.

c.Personalization:

·Facilities the creation of tailored quotes and policies enhancing customer satisfaction and loyalty.

d.Automated Documentation management:

·Streamline the production and management of documentation reducing manual effort and errors.

e.Tailored workflow:

·Improved user experience by customizing workflows to suit the specific user needs, boosting productivity and engagement. APIs support integration with external agent and customer applications.

f.Financial & Regulatory management:

·Ensures compliance with financial and regulatory requirements through efficiency financial management and reporting

g.Data Lake:

·Centralized data storage and accessibility with context for improved data management analysis and utilization. The ONEview data lake is used for many different Business Intelligence including statistical reporting (WCPOLS, WCSTAS), portfolio analysis, bordereaux, CRM integration etc

h.Highly scalable, secure and low TCO (Total Cost of Ownership):

·Offers a robust and scalable infrastructure, coupled with stringent security measures, while keeping overall costs low

i.·Future Proofing and Readiness for Gen AI and New Data Services:

·Adaptable to emerging technologies and services, ensuring relevant and competitiveness in the evolving insurance landscape.