COBIS Everywhere is a solution that provides virtual access to customers of the financial institution, to make transactions, queries, payments, without the need to visit a physical branch.
The COBIS Everywhere presents the customer with integrated virtual channels to solve their specific needs to enable an exceptional user experience and a consistent service offering across all channels. Prioritizing customer success, this tool allows customers to securely access important information anytime, anywhere, and from any device. As part of the COBIS digital platform, COBIS™ Everywhere offers integrated, real-time access to a wide range of services from ATMs, Internet banking, mobile banking, and much more.
- Banking platform with a complete offer of financial transactions:
- Inquiries, funds transfers, bill payments, credit applications, check images, among others.
- Omnichannel administrator.
- Customer-oriented service experience with real-time access to all COBIS product offerings:
- 24/7 (with offline support) from anywhere and from any device.
- Advanced security capabilities with level 2 and 3 security mechanisms.
- Two-factor authentication, biometric security, security questions and one-time passwords.
- Reliable multilingual and multi-currency features.
COBIS users will be able to carry out transactions and processes in the different channels offered: ATMs, Internet Banking, Mobile Banking, Chatbots, etc. in a transparent way, integrated and in real time:
·Different transactions can be executed identically from any channel.
·A process initiated in one channel can be advanced naturally from any of the other COBIS channels.
Finally, the solution offers an omnichannel administrator, who will centrally configure the behavior of the system for the different channels. Some of the available configurations include:
·Quantity limits per channel
·Transaction costs per channel
·Permissions to execute transactions per channel