Overview
ClaimsPay® is a proven digital payment solution that empowers insurers to disburse claim payments to anyone, using any method, and from anywhere. Built by insurers for insurers, ClaimsPay® increases customer retention, cuts costs, and reduces risk by delivering fast and secure digital payments through customers’ preferred channels and methods.
How it Works:
1. Integrate One Inc directly into your claims management system(s) using one of our accelerators, or via One Inc APIs.
2. When paying a claim, your claim adjusters notify every payee (claimants, vendors, service providers, lienholders, etc.) by email, text, or mail.
3. Email and text recipients click a link, authenticate themselves, approve the payment amount and method. Letter recipients receive a virtual payment card.
4. Payees receive funds through their payment method and channel of choice once all approvals have been collected.
Key Features
Smart core platform integration – Connect directly with ClaimsPay® by taking advantage of One Inc’s accelerators and strategic partnerships with Guidewire ClaimCenter® , Duck Creek Claims, Majesco Claims, Insuresoft Diamond Claims, and others.
Digital multi-party approvals – Approve complex multiparty claim payments digitally and issue all payments through your customers’ preferred methods and channels.
Customizable digital engagement tools – Trigger claim payment approvals and outbound notifications via email, text and IVR.
Secure customer portal – Allow your customers to service their claim payments and manage their payment preferences with a brand-compliant portal.
Streamlined lienholder payments – Transfer funds digitally to lienholders through One Inc’s extensive lienholder network. Distribute residual amounts to policyholders fast through their preferred payment methods and channels.
Simplified mortgagee payment process – Tap into One Inc’s mortgagee network and digital workflows to process homeowner insurance claims more efficiently.
Convenient field/CAT payments – Use One Inc’s field adjuster app to immediately issue reloadable CAT cards to claimants when disaster strikes.
Guaranteed vendor digital payment adoption – Never send another check to a body shop, healthcare provider, or claims attorney.
1099 reporting options – Let One Inc’s full-service option takes care of all your 1099 reporting needs.
Robust administrative portal – Perform all payment and finance functions within one portal, including transaction searches, reporting, reconciliation, routing, digital engagement, financial analytics, and more.
Dedicated payment support call center – Allow One Inc’s dedicated call center to handle all payment-related questions.
Check printing service – Let One Inc print and issue checks to any claimant who requests it.
Fully secure and compliant – Tokenize payment data and use two-factor authentication to keep sensitive data off your network. Checks to any claimant who requests it.
Key Benefits
Improve customer retention – Get funds into claimants’ hands faster with digital payment methods and channels that will delight policyholders and boost retention.
Accelerate digital transformation – Easily connect the SaaS-driven ClaimsPay® platform to your existing Guidewire, Duck Creek, Majesco, Insuresoft or legacy system without burdening your IT team.
Save time and money – Streamline complex multi-party processes related to paying mortgagees, lienholders, vendors, and service providers with digital approvals, insurancespecific workflows, and self-service tools.
Simplify security and compliance – Eliminate check fraud and keep your policyholders’ sensitive data safe and compliant by storing payment information off your network.
