One Inc ClaimsPay®

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ClaimsPay® is a proven digital payment solution that empowers insurers to disburse claim payments to anyone, using any method, and from anywhere. Built by insurers for insurers, ClaimsPay® increases customer retention, cuts costs, and reduces risk by delivering fast and secure digital payments through customers’ preferred channels and methods.

How it Works:

1. Integrate One Inc directly into your claims management system(s) using one of our accelerators, or via One Inc APIs.

2. When paying a claim, your claim adjusters notify every payee (claimants, vendors, service providers, lienholders, etc.) by email, text, or mail.

3. Email and text recipients click a link, authenticate themselves, approve the payment amount and method. Letter recipients receive a virtual payment card.

4. Payees receive funds through their payment method and channel of choice once all approvals have been collected.

Key Features

Smart core platform integration – Connect directly with ClaimsPay® by taking advantage of One Inc’s accelerators and strategic partnerships with Guidewire ClaimCenter® , Duck Creek Claims, Majesco Claims, Insuresoft Diamond Claims, and others.

Digital multi-party approvals – Approve complex multiparty claim payments digitally and issue all payments through your customers’ preferred methods and channels.

Customizable digital engagement tools – Trigger claim payment approvals and outbound notifications via email, text and IVR.

Secure customer portal – Allow your customers to service their claim payments and manage their payment preferences with a brand-compliant portal.

Streamlined lienholder payments – Transfer funds digitally to lienholders through One Inc’s extensive lienholder network. Distribute residual amounts to policyholders fast through their preferred payment methods and channels.

Simplified mortgagee payment process – Tap into One Inc’s mortgagee network and digital workflows to process homeowner insurance claims more efficiently.

Convenient field/CAT payments – Use One Inc’s field adjuster app to immediately issue reloadable CAT cards to claimants when disaster strikes.

Guaranteed vendor digital payment adoption – Never send another check to a body shop, healthcare provider, or claims attorney.

1099 reporting options – Let One Inc’s full-service option takes care of all your 1099 reporting needs.

Robust administrative portal – Perform all payment and finance functions within one portal, including transaction searches, reporting, reconciliation, routing, digital engagement, financial analytics, and more.

Dedicated payment support call center – Allow One Inc’s dedicated call center to handle all payment-related questions.

Check printing service – Let One Inc print and issue checks to any claimant who requests it.

Fully secure and compliant – Tokenize payment data and use two-factor authentication to keep sensitive data off your network. Checks to any claimant who requests it.

Key Benefits

Improve customer retention – Get funds into claimants’ hands faster with digital payment methods and channels that will delight policyholders and boost retention.

Accelerate digital transformation – Easily connect the SaaS-driven ClaimsPay® platform to your existing Guidewire, Duck Creek, Majesco, Insuresoft or legacy system without burdening your IT team.

Save time and money – Streamline complex multi-party processes related to paying mortgagees, lienholders, vendors, and service providers with digital approvals, insurancespecific workflows, and self-service tools.

Simplify security and compliance – Eliminate check fraud and keep your policyholders’ sensitive data safe and compliant by storing payment information off your network.