Salesforce Insurance: Claims Management

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Salesforce Claims Management is a module of the Salesforce Digital Insurance Platform. It enables insurers can personalize the policyholder experience and manage the entire claims lifecycle, including first notice of loss intake that drives auto adjudication, reserve management, payment and more. Insurers can seamlessly integrate claims interactions with the customer journeys on the Salesforce Customer 360, and easily connect to an expanding ecosystem of applications.

Key Features

Omnichannel FNOL, Claimant-Initiated Auto-Adjudication, Provider-Initiated Auto-Adjudication, Claims Adjuster Desktop, Expense Management, Integrated Document and Image Management.

Key Benefits

Lets insurers rapidly transition their digital claims capabilities with fast, digital omnichannel customer-centric claims management for fast time to value:

- Customer-Centric: A 360-degree view of every policyholder allows you to deliver seamless and personalized digital claims experiences. - Automated: Helping to deliver on expectations for speed and efficiency. Policyholders can submit claims in any channel and have them processed automatically while adjusters can address their claimants from a single view. - Omnichannel: Enables adjusters and claimants to communicate instantly anytime, anywhere, and offer quick help throughself-service tools. - Flexible: Can be deployed as part of an end-to-end solution or digital capabilities can be integrated with existing core claims system. - 100% Cloud-native, no-code/low-code solution for fast time to value.

Product/Service details