NewgenONE Omnichannel Customer Engagement

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Newgen's OmniOMS CCM is a comprehensive solution designed to streamline and optimize customer communications across multiple channels. It caters to organizations in various industries such as banking, insurance, healthcare, telecommunications, retail, and utilities. With its ability to deliver personalized and consistent communications, OmniOMS CCM enhances the overall customer experience. The solution offers deployment flexibility, supporting both On-Premises and Cloud options, enabling businesses to achieve improved operational efficiency, ensure regulatory compliance, and reduce time-to-market. Furthermore, the solution provides actionable insights through analytics and reporting capabilities, empowering organizations in these industries to make data-driven decisions and continuously enhance customer engagement.

Key Features

Multi-channel Communication: OmniOMS CCM supports seamless communication across multiple channels, including print, email, SMS, web, and social media, ensuring customers receive information through their preferred channels.

Template Design and Management: The solution offers an intuitive interface for designing and managing communication templates, allowing users to create visually appealing and brand-compliant communications with ease. OmniOMS CCM simplifies the management of communication templates through the use of master templates and components. This feature enables users to create and maintain reusable templates, ensuring consistent branding and messaging across communications.

Personalization and Dynamic Content: OmniOMS CCM enables personalized communications by leveraging customer data and preferences. It supports dynamic content insertion, allowing organizations to deliver targeted messages tailored to individual customers.

Workflow Automation: The product automates communication workflows, eliminating manual intervention and reducing errors. It enables automated document assembly, approval processes, content localization, and distribution, improving efficiency and time-to-market.

Access Control and Approvals: The solution provides access control mechanisms, allowing organizations to define user roles and permissions for template management. Additionally, it facilitates approval workflows to ensure templates go through the necessary review and approval processes before being used in production.

Deployment Flexibility: OmniOMS CCM offers both On-Premises and Cloud deployment options, providing organizations with flexibility in choosing the deployment model that suits their specific needs. Additionally, the solution supports containerization, enhancing scalability and enabling rapid deployment and scaling as required.

Compliance and Security: OmniOMS CCM adheres to industry regulations and provides robust security measures to protect sensitive customer information. It ensures compliance with data privacy laws and offers audit trails for tracking communication history.

Key Benefits

Enhanced Customer Experience: With OmniOMS CCM, organizations can deliver consistent, personalized, and timely communications across channels, resulting in improved customer satisfaction and loyalty.

Operational Efficiency: The automation features of the solution streamline communication processes, reducing manual efforts and minimizing errors. This improves productivity, reduces costs, and accelerates time-to-market for communications.

Compliance and Security: OmniOMS CCM ensures compliance with regulatory requirements and data privacy laws. It offers access control mechanisms, audit trails, and security measures to protect sensitive customer information, ensuring the integrity and confidentiality of communications.

Improved Brand Consistency: OmniOMS CCM allows organizations to maintain a consistent brand image across all customer communications, reinforcing brand identity and increasing brand recognition.

Analytics and Insights: The solution offers analytics and reporting capabilities, providing valuable insights into customer communication metrics, campaign performance, and customer preferences. These insights help organizations optimize their communication strategies.



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