DocBridge® Gear - Workflow Platform for Process Automation in Customer Communication
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Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
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To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information.
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information.
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
Overview
API First: New Generation of Process Control and Modeling
DocBridge® Gear is a platform with which all processes of document creation, conversion, modification and output can be easily configured customer-specifically - independent of a specific (given) page format and based on raw data. Typical quality assurance processes (document check/comparison, validation, release workflows, etc.) can also be modelled.
The basic principle of DocBridge® Gear is the use of reusable worklets that stand for specific functionalities and sub-processes. These worklets can be very granular (small, manageable processes) or very large (multiple nested processes/consideration of various complex criteria). Nevertheless, changes in the worklets can easily be taken into account without the need for time-consuming reprogramming.
DocBridge® Gear is primarily aimed at companies that deal with Omnichannel communication and are looking for a solution for seamless integration of various business applications, applications that have sometimes been silo'd and thus ineffective.
DocBridge® Gear consists of three components:
- Process Engine: As a core system, the Process Engine processes processes that consist of individual sub-steps, the so-called worklets.
- Process Monitor: The monitor is used to manage, monitor and control the processes, which can be configured at will via a graphical user interface.
- Worklet Editor: This tool serves as a graphical interface for the administration and configuration of processes and individual worklets.
Key Features
Configuration of simple and complex workflows of customer communication based on data and documents.
Integration of applications for virtually every conceivable input and output channels via open interfaces ("API First").
Connection of input channels and business applications that deliver raw data.
Output Channels - Immediate availability of new output channels for all applications
Digital and analog output channels are connected once and are then available to all processes and applications.
Permanent monitoring and professional error handling.
Extensibility – Ability to add custom functions using interfaces (API) and NodeJS Packages
Support for batch and transaction processing
Key Benefits
- Design your CCM workflow processes
- Pre-processing of RAW and Formatted data
- Seamless integration of 3rd party (business)applications
- Interaction between any (business) application and output channel
- Connecting Legacy and 3rd Party (Business)Applications with any Output Channel
- Deployment – Flexible deployment in traditional IT and in Cloud environments
