Property & Casualty Insurance BPM Services

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WNS is a global Business Process Management (BPM) company, offering an array of end-to-end industry-specific and cross-industry solutions. The Insurance vertical within WNS , is our flagship vertical, is seventeen years old, caters to 50+ insurance and re-insurance clients globally, and accounts for a quarter of the organization’s revenue (26.6% of revenue in fiscal 2019).

We bring in unmatched domain capabilities to the Property & Casualty (P&C) insurance industry by enabling a gamut of solutions from processing claims, to setting up new policies, calculating risks through a team of trained actuaries, supporting sales and providing finance and accounting support. Our solutions are leading clients to smarter pricing, customer retention, underwriting, claims management and minimizing risk with optimal cost of compliance.

We enable clients with solutions leading to domain expertise, analytics embedded processes and enabling technologies such as RPA, automation platforms, mobility and social media. Along with our capabilities as a BPM solutions provider with a global delivery network spanning 10 countries, we offer advantages of a licensed Third Party Administrator (TPA), providing our clients with a broader range of higher value benefits. WNS Assistance, the largest independent motor and property claims TPA in U.K., manages c.300,000 road-traffic-related insurance claims annually with a nationwide network of approved repairers.

Key Features

  • 7000+ P&C professionals and experts servicing Carriers, Underwriters, Reinsurers, Brokers, TPAs and Loss Adjusters

  • Enabling technologies such as RPA, automation platforms, mobility and social mediathrough 300+ insurance bots, 200+strong automation teamand 50+ digital solutions

  • More than 30 million property and casualty transactions per annum

  • More than 100 million-dollar new business written annually for property & casualty

  • Experience of working with leading underwriting systems like Exceed, Duckcreek, Guidewire Atlas, Risk Write, Sector in P&C

  • Largest offshore personal injury claims team

  • One of the largest Insurance Actuarial and Analytics Practice with 700+ professionals

Key Benefits

Scaling Innovation at a rapid pace with our outcome-focused business transformation practices and digital solutions:Some of our services focusing on innovation are:

  • Insurance in a Box Offering that includes Business Transformation as a Service and RPA as a service to manage end-to-end operations, while our clients focus on core activities such as managing relationships and increasing business.

  • BPM+ Platform services providing business transformation for insurers

  • New Products like IMAGN (Image Analytics; Skense (Cognitive data extraction; Kwilo (ML/DL) launched

  • Overall 250+ bots in production

Going Digital with in-house tools and meaningful partnerships: We have more than 250 bots and more than 50 digital solutions, (mix of proprietary and partner-based) to drive change in our clients’ businesses. We partner with Blue Prism, Automation Anywhere, Pega and Workfusion for robotic process automation. We have also developed multiple home-grown apps to ease our clients’ journey towards digitalization. A few of them are summarized below:

  • E-FNOL App: A proprietary self-service app easily available on smart phones to allow policy holders, brokers and TPAs to register claims through their mobile devices

  • Predictive Model to identify recoveries: A WNS proprietary model that uses data from FNOL description to flag claims as recovery or ‘non-recovery’. It is a text analytics-based model that uses text parsing, filtering, deriving bag of words and creating clusters/topics

  • Omni Channel solution: A single view of the customer that enhances customer experience along with improving agent efficiencies.

Delivering Process Excellence through unmatched experience in the insurance domain:WNS has been servicing global insurers for more than 17 years, and have set up a strong global presence in property and claims, and life and annuity insurance with close to 10,000 domain experts. Our deep domain expertise in insurance processes helps us develop keen insights and transform them into leading-edge impactful business solutions with the help of technology, analytics and process rigor.

Driving quickly attainable business benefits through non-conventional outsourcing and commercial models:With more than 40% of our revenue coming from output- / outcome-based models, we have our skin-in-the-game in most of our engagements.

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