ESKA General Insurance - Claims Administration

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While processing claims can be a sophisticated process, ESKA® General insurance management system clarifies your tasks with a step-by-step workflow. ESKA General contains all features necessary to manage claims effectively with both your claimants and external parties, while also tracking all provisions within your financial system.

When you process a client’s claim, ESKA General automatically retrieves all their information, saving you from the hassle of manual retrieval. Depending on the type of accident, you can automatically implement or specifically select a payment scheme most appropriate for your customers and the services they need.

ESKA General additionally integrates your claims data with your reinsurance and accounting systems. Paired with ESKA General’s reporting and inquiry tools, you can gain a clear picture of your finances and make educated adjustments for a stronger operation.

Key Features

  • Implement different payment schemes for each insurance class according to types of accidents and losses.
  • Quickly service insurance claims with reserves, purchase and repair orders.
  • Increase financial diligence when servicing a claim with workshop bidding, reserves estimates and fraud verifications.
  • Integrate internal or external surveyors and tasks within the claims process.
  • Define required document groups for all insurance classes and claims.
  • Build a database of service suppliers with which to service claims, from hospitals and repair shops to technicians and engineers.
  • Synchronize claims data with your reserves, provisions and reinsurance calculations.
  • Integrate all financial transactions with the processing capabilities of ESKA Business Manager ERP.

Key Benefits

Administer policies and claims with a do-it-all platform

ESKA General gives you the dynamic infrastructure necessary to run a complete and competitive insurance company. From designing products and payment schemes to underwriting risk and processing claims, ESKA General provides a powerful core for your insurance workflow.

Strengthen your sales network

ESKA General makes issuing quotes and policies faster with the Quotation Builder, augmented by straight-through processing (STP) and agent access portals. Together with customizable incentive strategies and sales analysis, ESKA General helps you engage customers with purpose and insight.

Expand market access with Bancassurance

Bancassurance opens up a new frontier of opportunities by letting you market and administer insurance through banking institutions to their affiliated customers. ESKA General provides dedicated Bancassurance management that automates and accelerates the process of creating quotations, policies, endorsements and renewals. Customers can additionally file claims and receive updates right from their local bank.

Optimize your reinsurance

Key to sustaining stand-out products is by maintaining optimal reinsurance policies for every risk you cover. ESKA General enables you to sustain bolder insurance products by managing your reinsurance layer by layer across multiple reinsurers, empowering you to obtain the most favourable rates on the market.

Keep every person and task up to date

The ESKA General notification system helps keep everybody on the same page by configuring automated notifications for any and every work process. Real-time processing ensures that any task you accomplish is instantly reflected throughout the whole system.

Uphold workflow integrity

The ESKA General approval system lets you delegate and verify all necessary inputs and approvals for sophisticated processes while deploying automating features to keep things moving forward. Slash the bulk from your workloads while improving visibility and control.

Diversify products with Takaful

Incorporating the guidelines of Takaful, ESKA General enables you to design insurance models spanning the Wakalah, concepts. With Takaful, you can build a better-diversified insurance portfolio that attracts more customers and gives back to the community.

Maximize system accessibility

ESKA General supports portals and mobile apps for your customers and agents, so everybody can access the tools and information they need. Give your sales professionals access to ESKA General’s policy-creation tools, and keep your customers in touch with their policies, payments and insurance.



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