Business Process Outsourcing

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Technology is fast changing the fundamental nature of businesses.Organizations which were once world leaders in their space are now giving way to new age technology-led innovative business models led by next-gen dynamics. Changing business landscape and evolving customer expectations is disrupting the erstwhile traditional cost/labour arbitrage BPO services.

Legacy processes are getting streamlined through innovative process centric methodologies to make them more standardized, agile, and lean. To remain competitive in the shifting technological paradigm, businesses are leveraging digital technologies like automation, analytics, and IoT. AI & machine learning is augmenting humans to create digital workforces of tomorrow. The objective is to reduce costs, manage risk & compliance, provide sustained profitable growth, and create superior customer experience enabling them to transform to the enterprises of tomorrow.

To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and business performance.

Our Process-First, Technology-led Digital Operations approach helps organizations better manage their overall goals. Our approach focuses on helping organizations redefine their traditional inverted operations pyramid to an upright three-stacked digital operations pyramid.

Key Features


  • EFAASTM - Enterprise Function as a Service

Vertical Services:

  • Banking
  • Insurance
  • Capital Markets
  • Lifesciences
  • Healthcare
  • Retail
  • Utilities
  • Telecom
  • HiTech & Manufacturing
  • Consumer Packaged Goods

Key Benefits

Horizontal services:

  • Finance & Accounting
    • Our capabilities encompasses smart process design, intelligent operations framework, focus on compliance, required visibility & controls and embedded analytics through use of state-of-the-art technologies including Robotics, Smart device solutions thereby achieve vision of modern day CFO’s.
  • Supply Chain Management
    • HCL’s advanced SCM Services facilitate smart decision making and help you in optimizing and streamlining supply chain functions, building an agile ecosystem through automation.
  • Digital and Content
    • A holistic digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.
  • Automated Product Support
    • As an organization focusing on next-generation technologies, we are reinventing the product support realm through the power of cognitive intelligence, robotics and virtual assistants.
  • Cognitive Automation
    • HCL is dedicated to solving industry-level problems using next-gen Artificial Intelligence, Machine Learning, Computer Vision techniques with seamless integration with RPA. Automation of complex, unstructured tasks require cognitive skills and automation of rule-based, structured tasks is achieved through RPA. This enables end to end enterprise automation, which we call Cognitive Automation.

Product/Service details

Advanced Data and Analytics Software (beyond BI), Affinity/Bancassurance/Mass Market, Aggregators/Price Comparison Sites, Artificial Intelligence (AI) Platforms, ATM Systems and Assisted Self-Service Devices, Banking Omnichannel Customer Experience Platforms, Billing and Payments as a Service, Billing Systems - Individual / Group Life / Annuity / Health / Pension Insurance, Billing Systems - P&C / General Insurance, Business Intelligence & Reporting Systems, Business Process Outsourcing Services, Claims Management Software - P&C / General Insurance, Claims Management Systems - Life Insurance / Annuities, Commercial Loan Origination Systems, Commercial Loan Servicing Systems, Complex Lending Origination Systems, Complex Lending Servicing Systems, Contact / Call Center Systems, Core Banking Systems, Corporate Banking Liquidity Management Systems, Corporate Banking Payables Management Systems, Corporate Banking Receivables Management Systems, Corporate Banking Trade Services Systems, Corporate Digital Banking Platform Solutions, Customer Communications Management (CCM) Systems, Customer Onboarding Systems, Customer Relationship Management (CRM ) Systems, Data Platforms/Data Aggregators, Digital Agent, Digital Insurer, Digital MGA, Digital Payments/ Wallets, Employer / Employee Insurance Benefit Portal, Health Claims and Case Management Systems (Medical, LTC, Disability), Insurance Agency Management Systems (AMS), Insurance Agent / Broker Platforms, Insurance Agent / Broker Portal, Insurance Data Sets/Products, Insurance Digital Platforms, Insurance Exchanges, Insurance Fraud Detection and Risk Analytics Systems, Insurance Modeling Tools (catastrophe, cyber, other liabilities, Insurance Pricing Optimization Systems, Litigation Management Systems, Medical Bill Review Systems, Merchant Management and Acquiring Systems, Mobile Payments, Predictive Analytics / Modeling, Real-Time Decision Engine (Banking), Real-Time Decision Engine (Insurance), Remote Deposit Capture Solutions, Retail and Business Banking Digital Channel Solutions, Retail Loan Origination Systems, Retail Loan Servicing and Collections Systems, Robotic Process Automation, Subrogation Management Systems, Supply Chain Finance Systems, Transaction Processing (Switching) Systems, Unstructured Data Analysis Tools, Voice / Digital or Virtual Assistant Systems / Chatbots, Workflow/BPM Systems