Finacle Omnichannel Banking Solution

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Overview

Finacle Omnichannel Hub is an enterprise-class digital engagement solution to enable seamless and consistent banking experience across channels. With this, your bank can centralize channel rules and business processes to accelerate the launch of new channels as well as the rollout of new products and services across channel applications

Banks can choose to deploy the solution independently or in an integrated manner with Finacle channel solutions, such as Finacle Online Banking, Finacle Mobile Banking, among others. They can also take the progressive approach of deploying the solution with one channel application first, and gradually extending it to the others

Key Features

Banks are leveraging the Finacle Omnichannel Hub to provide a coherent customer experience

Channel Administration

Centralises channel rules and processes across assisted and self-serve channels

Context Manager

Enables a seamless cross-channel experience for customers

Preferences and Entitlements

Enables the personalization of channel experiences for consumers across devices and channels

Transactions Administration

Configure and design customer transaction experience across channels

Cross channel Coherence

Ensures transactional continutity across channels

Advanced Architecture

SOA based architecture facilitates consistent cross-channel functionalies

Product/Service details