Finacle Digital Engagement Suite
The Finacle Digital Engagement Suite is an advanced omnichannel solution that helps banks - onboard, sell, service and engage - retail, small business and corporate customers. The suite offers a broad range of traditional, modern and emerging channel experiences to every type of user – end customer, bank staff, external partner and trusted third party interacting via APIs. The suite helps banks to achieve the dual objective of digital transformation – to optimize existing business processes, products and services to improve experience, agility, operational efficiency and security, while creating new digital products and services to drive new sources of revenue.
• A unified engagement hub powering all channel experiences and enabling contextual, personalized interactions
• Decoupled user interaction architecture offering persona-based experiences for simple, intuitive experiences
• A broad suite of open APIs and strong innovation ecosystem powered by the Finacle App Center, that accelerate internal and external innovation
• Advanced micro-services based, cloud-native architecture providing banks with the scalability to keep pace with rising digital interactions
• A componentized structure allowing banks to take a flexible approach to transformation based on their business strategy