eviid B2C

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Overview

eviid Assist

Enabling the customer to self-serve using photo/video/data capture or 2-way livestream to take control of the data capture.

eviid Interview Live

Wherever face-to-face communications need to be recorded & evidenced, the media & data needs to be verified from creation to sit in a compliant process.

Key Features

eviid Assist:

• See what the customer sees instantly via Live or self reported data/media.

• Live Call, Photo, Video & Form-Fill

• Evidential Quality, GPS/Metadata

• Bandwidth Indicator

• Compression – 6/7 mb per min

• Encrypted

• Secure

• Compliant

• Basic form-fill such as Statement of Truth with signature fill – All forms built within the Media Hub.

• Bookmarking from desktop, along with control of zooming & flash.

• SMS/Email Invitation to a branded, white labelled App.

eviid Interview Live:

• Conduct remote & evidential interviews

• Desktop & screen-sharing for the likes of Google Maps or Documents

• On the spot recorded, evidential communication

• Secure Sharing of recording with 3rd parties (no loss of control & data integrity)

• Discreet bookmarking

• Compliant, Secure, Evidential

• Multi-party functionality for the likes of translators

Key Benefits

  • 15.7% reduction in claims spend for validated claims compared to policy holder estimates.
  • 40% Walkaway on technical content claims
  • 90% of referrals successful
  • 87% of technical assessments via Assist completed in 24 hours
  • Removing the need for physical visits, while still ensuring security and compliance, eviid Live can reduce the cost associated with interviews by up to 70%