Duck Creek Claims

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Overview

Duck Creek Claims enables P&C carriers to make faster, smarter claims handling decisions and improve the ways they support and reassure customers in an era of increasing automation and personalization. Duck Creek Claims provides the processes and tools to support end-to-end claims lifecycles for increasing the efficiency of claims operations, improving customer satisfaction, and reducing loss costs.

Key Features

Claims handling automation

Duck Creek Claims enables carriers to implement straight-through processing with rules-driven automation so that claims handlers can to focus claim outcomes, not redundant and mundane activities.

Workflow Management

Some activities may not be optimal for automation. In those cases, Duck Creek Claims offers dynamically guided workflows, automated task assignments and notifications, personalized user interfaces, and team planning tools to streamline work that is strategically kept in the hands of skilled employees.

Low-code configuration tools

To further accelerate change, we empower business users to create a test-and-learn culture and manage the claims lifecycle with minimum support from IT by using low-code configuration tools. The ability to define the management activities that automate claims assignments, drive workflows, modify screens, generate tasks, automatically create correspondence, initiate system integration requests and more are in the hands of the business users without the need to change the underlying source code.

Data analytics and reporting

No processes or workflows are set in stone and feedback is critical to continually improve operations. As person to person engagement is reduced through automation, carriers can identify actionable insights derived from data and reports that the Duck Creek Claims system consolidates and governs.

Omnichannel support

Duck Creek Policy can be exposed to any channel via APIs to incorporate analytics and 3rd party data or enable customers and agents to engage with carriers on mobile, desktop, and through the carrier’s proprietary user interfaces.

Key Benefits

Increased customer satisfaction and retention

Customers who feel their claim is handled fairly and on time are more likely to be satisfied and renew. With Duck Creek Claims, carriers can deliver personalized, transparent and effective communications with policy holders via their preferred channels that reassure them during stressful times and reinforce their beliefs that their claim was handled with care.

Improved operational efficiencies

Through automation, standardization, and integration, Duck Creek Claims allows adjusters and CSRs to process claims faster, access the right information at the right time, and effectively guide customers through the claim’s lifecycle.

Decreased loss costs

Duck Creek Claims improves claims handling accuracy, leading to less leakage, as decision making will be better informed in areas such as fraud detection, reserves setting, damage estimation and coverage or benefits review. Risk monitoring and management tools that reduce the likelihood of incidents ever such as telematics can also be integrated.

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