FICO Debt Manager

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Overview

FICO’s Debt Manager is a comprehensive, analytics-driven modern solution with strong business intelligence and configurable workflow capabilities, allowing users to quickly adapt strategies to the circumstances. The product provides a full system of record throughout the debt recovery lifecycle. It is packaged with pre-seeded fields and data types, so collectors can quickly and easily configure a diverse set of use cases. Clients have proven the extensibility of the product through the creation of scenarios beyond the usual use cases such as unemployment fraud detection and loan servicing capabilities, for example.

Key Features

ACCOUNT MANAGEMENT

Solve the problem before it occurs.

Proactively remind customers to make payments to reduce collections workload; pass account intelligence to collections system

COLLECTIONS

Painless repayments.

Streamline the repayment process for delinquent customers with personalized treatments and convenient, self-service payment options.

RECOVERY

Dead simple debt recovery.

Recover debt cost-effectively using an optimal and trackable mix of in-house and agency resources.

CUSTOMER ENGAGEMENT

Self-service for most. A better experience for all.

Augment live agents with intelligent, persistent self-service communication capabilities to improve collection efficacy and agent productivity and engagement.

"By reaching out to customers early and utilizing multiple channels so we can contact them the way they’d like, we’ve dramatically increased customer satisfaction — our net promoter score has gone from 0 to 63, which is a big deal for collections."

— Jonathan McCleery

Head of Collections at National Australia Bank

FRAUD PROTECTION

Avoid the unrecoverable.

Identify and isolate fraudulent accounts hiding in your collections workload that are likely unrecoverable.

Synthetic identity fraud losses in the US credit card market are estimated to reach over $1.2 billion in 2020. What percentage of your delinquent accounts are synthetics?