We have built a configurable, full lifecycle customer experience portal infrastructure in KwikcoverTM, providing integration lift. We have leveraged this infrastructure to develop specific solutions across industry sectors. We have instances developed in Life, Small Commercial (P&C) and Voluntary Benefits.
Enable carriers through a plug and play digital experience consumers have come to expect, with a microservices architecture speeds integration.
The architecture features a scalable stack and modular, composable services. Heavily used event sourcing and streamlined model monitoring ensures currency of capabilities.
Our customer experience portal infrastructure supports agent and d2c models with a single, easy-to-use and consistent interface that spans the insurance lifecycle and can easily be integrated with several administration platforms as a veneer. Its key benefits include:
1. Multi-platform veneering
3. Co-browsing features
4. Machine learning insights
5. White labeling
6. Continuous Delivery