Appian Connected Claims

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Appian Connected Claims leverages your existing claims systems, policy systems and 3rd party applications to deliver a 360-degree view of each claim in an actionable dashboard. With Appian Connected Claims, insurers can standardize and automate processes with modular applications designed to target operational gaps – strategically implementing applications that deliver immediate business impact, accelerating time to value. The rich functionality of each Appian Connected Claims application enables claims organizations to optimize their people, processes, and resources – speeding time to close.


Key Features

Appian Connected Claims unifies the following relevant modules:

  • First Notice of Loss (FNOL): facilitate efficient and intelligent claims intake, improving customer experience and reducing operational costs.
  • Fraud Case Management: optimize fraud case management with a unified view and full control of all potential fraud alerts for SIU teams.
  • Customer Service: a centralized view of claims from all CRMs and legacy systems, delivering actionable information and enabling seamless communication for a best-in-class customer experience.
  • Claim Operations & Settlement: streamline processes to speed time to close, reducing expenses and increasing customer satisfaction.
  • Litigation & Recovery Management: deliver visibility into potential subrogation and litigation, while enabling adjusters and external legal/recovery teams to collaborate across multiple channels.
  • Field Inspections: comprehensive field inspections with intelligent scheduling and a dedicated mobile app.
  • Process Mining: understand the data behind claim performance to identify the ideal processes based on facts.

Key Benefits

  • Unify Claims Systems and Data without Migration: gain full visibility into the claims lifecycle with a dashboard that connects existing claims and policy systems.
  • Optimize Claims Handling with Intelligent Automation: leverage built-in intelligent document management and robotic process automation to drive efficiency.
  • Dramatically Reduce Time and Cost to Implement: leverage the speed and power of the industry-leading Low-Code Automation Platform to stay agile.


White Papers