Business Process Outsourcing

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Technology is fast changing the fundamental nature of businesses.Organizations which were once world leaders in their space are now giving way to new age technology-led innovative business models led by next-gen dynamics. Changing business landscape and evolving customer expectations is disrupting the erstwhile traditional cost/labour arbitrage BPO services.

Legacy processes are getting streamlined through innovative process centric methodologies to make them more standardized, agile, and lean. To remain competitive in the shifting technological paradigm, businesses are leveraging digital technologies like automation, analytics, and IoT. AI & machine learning is augmenting humans to create digital workforces of tomorrow. The objective is to reduce costs, manage risk & compliance, provide sustained profitable growth, and create superior customer experience enabling them to transform to the enterprises of tomorrow.

To help businesses address the changing industry paradigm, HCL Digital Process Operations (DPO) with its digital services and solutions is reimagining the role of technology from being a driver of marginal efficiency to an enabler of digital innovation and business performance.

Our Process-First, Technology-led Digital Operations approach helps organizations better manage their overall goals. Our approach focuses on helping organizations redefine their traditional inverted operations pyramid to an upright three-stacked digital operations pyramid.

Key Features


  • EFAASTM - Enterprise Function as a Service

Vertical Services:

  • Banking
  • Insurance
  • Capital Markets
  • Lifesciences
  • Healthcare
  • Retail
  • Utilities
  • Telecom
  • HiTech & Manufacturing
  • Consumer Packaged Goods

Key Benefits

Horizontal services:

  • Finance & Accounting
    • Our capabilities encompasses smart process design, intelligent operations framework, focus on compliance, required visibility & controls and embedded analytics through use of state-of-the-art technologies including Robotics, Smart device solutions thereby achieve vision of modern day CFO’s.
  • Supply Chain Management
    • HCL’s advanced SCM Services facilitate smart decision making and help you in optimizing and streamlining supply chain functions, building an agile ecosystem through automation.
  • Digital and Content
    • A holistic digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.
  • Automated Product Support
    • As an organization focusing on next-generation technologies, we are reinventing the product support realm through the power of cognitive intelligence, robotics and virtual assistants.
  • Cognitive Automation
    • HCL is dedicated to solving industry-level problems using next-gen Artificial Intelligence, Machine Learning, Computer Vision techniques with seamless integration with RPA. Automation of complex, unstructured tasks require cognitive skills and automation of rule-based, structured tasks is achieved through RPA. This enables end to end enterprise automation, which we call Cognitive Automation.

Product/Service details

Actuarial / Capital Modeling, Advanced Data and Analytics Software (beyond BI), Affinity/Bancassurance/Mass Market, Aggregators/Price Comparison Sites, Anti-Fraud Systems, Anti-Money Laundering Suites, Architecture Design Services, Artificial Intelligence (AI) Platforms, Asset Liability Management (ALM) Systems, ATM Systems and Assisted Self-Service Devices, Banking Omnichannel Customer Experience Platforms, Billing and Payments as a Service, Billing Systems - Individual / Group Life / Annuity / Health / Pension Insurance, Billing Systems - P&C / General Insurance, Blockchain, Business Intelligence & Reporting Systems, Business Process Outsourcing Services, Campaign Management, Card Issuing Systems, Case Management Systems, Claims Management Software - P&C / General Insurance, Claims Management Systems - Life Insurance / Annuities, Client Account Administration Systems, Cloud / SaaS Operations & Management Services, Commercial Loan Origination Systems, Commercial Loan Servicing Systems, Commissions & Fee Billing Systems, Communications Surveillance Systems, Complex Lending Origination Systems, Complex Lending Servicing Systems, Computer Vision/Optical Character Recognition (OCR), Consumer Mobile Apps, Contact / Call Center Systems, Core Banking Systems, Corporate Actions Processing Systems, Corporate Banking Liquidity Management Systems, Corporate Banking Payables Management Systems, Corporate Banking Receivables Management Systems, Corporate Banking Trade Services Systems, Corporate Digital Banking Platform Solutions, Counterparty Credit Risk Management Systems, Credit Loss Accounting (IFRS / CECL) Systems, Credit Risk Management Systems, Custody Management Systems, Customer Collaboration Tools, Customer Communications Management (CCM) Systems, Customer Identity & Authentication Solutions, Customer Onboarding Systems, Customer Relationship Management (CRM ) Systems, Custom Software Development Services, Cyber Security Services, Data Analysis and Consulting Services, Data Platforms/Data Aggregators, Digital Adoption Platforms, Digital Agent, Digital Consulting Services, Digital Insurer, Digital MGA, Digital Payments/ Wallets, Digital / Social Media Marketing, Direct Lending Systems, Domain Consulting Services, Employer / Employee Insurance Benefit Portal, Enterprise Content Management (ECM), Enterprise Risk Management Systems (ERM), Enterprise Stress Testing Systems, Execution Management Systems (EMS), Financial Crime Analytics Systems, Financial Enterprise Risk Management, Financial Planning Systems, Front and Middle Office Wealth Management Systems, Fund Accounting Systems, Fund Administration Systems, Fund of Funds Systems, Fund Sales & Distribution Systems, General Ledger Systems (G/L), Governance, Risk and Compliance Systems (GRC), Health Claims and Case Management Systems (Medical, LTC, Disability), Hedge Accounting Systems, Hedge Fund Systems, Infrastructure Operations & Management Services, Innovation Consulting and Partnering, Insider / Employee Fraud Systems, Insurance Agency Management Systems (AMS), Insurance Agent / Broker Platforms, Insurance Agent / Broker Portal, Insurance Data Sets/Products, Insurance Digital Platforms, Insurance Exchanges, Insurance Fraud Detection and Risk Analytics Systems, Insurance Modeling Tools (catastrophe, cyber, other liabilities, Insurance Pricing Optimization Systems, Internet of Things (IOT) Data and Devices, Investigative Case Management Systems, Investment Advisor Systems, Investment Book of Records (IBOR) Systems, Investment Management Systems, Investment Portfolio and Risk Analysis Systems, Investor / Client Reporting & Communications Systems, Investor Websites & Portals, IT Infrastructure and Application Outsourcing, Know Your Customer Systems (KYC), Lead Management, Liquidity Risk Systems, Litigation Management Systems, Margin & Collateral Management Systems, Market Risk Systems, Market Surveillance Systems, Master Data Management (MDM) Systems, Medical Bill Review Systems, Merchant Management and Acquiring Systems, Middle & Back Office Systems, Mobile Payments, NAV Oversight and Contingency Systems, Operational Data Stores / Data Warehouses, Order Management Systems (OMS), OTC Derivatives Transaction Processing Systems, Package Implementation / System Integration Services, Performance Attribution Systems, Personal Financial Management Systems, Portfolio / Investment Accounting Systems, Portfolio Management Systems (PMS), Predictive Analytics / Modeling, Pre-Trade Analytics Software, Pricing and Valuation Systems, Private Equity Systems, Real-Time Decision Engine (Banking), Real-Time Decision Engine (Insurance), Reconciliation Systems, Reference Data Management Systems, Regulatory Reporting Services, Regulatory Reporting Systems, Remote Deposit Capture Solutions, Research Management Systems, Retail and Business Banking Digital Channel Solutions, Retail Loan Origination Systems, Retail Loan Servicing and Collections Systems, Robotic Process Automation, Robotic Process Automation Implementation Services, Securities Lending & Repo Systems, Smart Order Routing Systems (SOR), Structured Products Systems, Subrogation Management Systems, Supply Chain Finance Systems, System Maintenance Services, Systems and Data Migration Services, System Testing Services, Third Party Risk Management Systems, Trade and Portfolio Compliance Systems, Trade Processing, Clearing and Settlement Services, Trade Reporting Solutions, Trade Surveillance Systems, Trade Transaction Processing Systems, Trading Risk Systems, Trading Software, Trading Strategy Server / Algorithmic CEP Systems, Transaction Cost Analysis Systems (TCA), Transaction Monitoring Systems, Transaction Processing (Switching) Systems, Transaction Reporting Systems, Transfer Agency Systems, Unstructured Data Analysis Tools, Video Platform, Voice Biometrics, Voice / Digital or Virtual Assistant Systems / Chatbots, Watchlist Screening Systems, Wealth Management Systems STP (Front to Back Office), Workflow/BPM Systems