CALMS - Configured for Retail Finance

Create a vendor selection project & run comparison reports
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.


The company’s product CALMS (Customer Acquisition & Lifecycle Management System) supports the complete lifecycle of auto and asset finance, leasing, and loan origination from point-of-sale through credit approval, contract management, and customer support. It is the solution of choice for captive and independent finance companies — trusted by more than 100 customers in 30 countries around the globe.

CALMS provides tools to automate the full finance lifecycle processes. Enabling fast decisioning, ultimate scalability and adaptability, we help clients improve their customer service while keeping costs and business risk to a minimum.

Our unique multi-layered, component-based approach offers all the benefits of a packaged solution with the comfort of a bespoke fit – configured to each customer’s business processes and business rules.

Suitable for large enterprise organizations as well as fast growing businesses requiring speed to market with an out-of-the-box solution.

It is the solution of choice for banks, captives and independent finance companies, trusted by more than 100 customers in 30 countries around the globe.

Key Features

Key Products and Product Modules

Point of Sale - point of sale interface, customer portal, dealer portal, branch portal, collateral configurator, calculation tool.

Loan Origination - credit decisioning, credit configuration, channel configuration, third party integration, scorecard management, product & pricing configurator, verification services, funding and loan boarding.

Loan Servicing - customer service agent portal, contract management, loan servicing and collections management, end of contract, asset inspection and remarketing, GL integration, customer self-service portal.

Automated Strategy Engine - configurable workflow, queue management, rules engine

Shared Services - electronic document management; reporting; open APIs; administration, security and compliance

Product/Service details