COVID-19 is making the business case for brokers to embrace change
Published in Insurance Day: The impact of the Covid-19 pandemic has been a catalyst for change and has provided the answer that has been staring the industry in the face for some time: brokers need to have the ability to do their job wherever they are in the world, at any time. Ben Potts discusses the need for brokers to now access their data and manage their client relationships remotely, with complete access to everything they need outside the office. In today’s “always on” world, brokers need to provide clients with an enhanced service that is not time- or location-dependent. Also, the ability for cloud-based solutions to remove the silos that so many broker systems operate in at present will generate a degree of actionable intelligence that will be incredibly valuable.
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