OpenText™ Customer Communications Management (CCM) solutions
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Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
This feature is upgradeable
For End Users
You can activate this feature and other links for ALL VENDORS with a VendorMatch Premium subscription. Additionally you can gain access to an increased depth of data, summary reports, RFX reports (detailed completed RFIs - available to financial institutions only) and comparison grids. Please click here for more information.
For Vendors
Vendors can activate their links and gain access to analytics by upgrading to VendorMatch PRO. Please click here for more information.
Speak with an analyst
Financial institutions and their advisors can subscribe to our Analyst Access* service. Effectively phone or (email) a friend you can have on tap advice and support provided by our analysts on this vendor, solution or solution category.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information.
or contact us to discuss a subscription.
Subject to reasonable use.
Survey Summary
The Survey Summary provides a download of the vendor profile, solution profile and the VendorMatch Discovery survey vendor responses used to power the directory. All responses are provided by the vendor online.
Note that this report is a high level summary of the vendor's credentials and a solution's capabilities designed to assist with solution short-listing. The RFX report is the more comprehensive Request For Information report designed to support evaluation and selection, this will only show where the vendor has completed the "RFX" RFI.
HOW TO SUBSCRIBE
To protect vendor data only financial institutions and recognized advisors can subscribe to VendorMatch Premium. Please click here for more information on Premium features or contact us.
RFX Report
The RFX report is an XLS download of the Vendors response to the “RFX” Request for Information for this solution.
The RFX is a centralized golden copy of a RFI authored by our analysts based on their expertise in running real-life system evaluation and selection projects and completed by the vendor online.
Note to protect vendor that only Financial Institutions and recognized Advisor can subscribe to this feature.
In each instance the first time the link is used the user requests permission to access the RFX report and it is the vendor who is required to authorizes access. You will be alerted when the vendor has reviewed your request and granted permission.
HOW TO SUBSCRIBE
Please click here for more information on Premium features or contact us.
To learn more about subscribing to our service options, please contact us here
Overview
OpenText Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive —and drive profitable customer engagement. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in a variety of digital and print formats and channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management solutions simplify and automate document-related business processes while driving a better customer experience.
Our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText CCM solutions integrate easily with your systems of record such as ERP and CRM and other business applications, including those from SAP®, Salesforce, Microsoft and Infor.
Key Features
OpenText Exstream
Allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications–delivered anytime, anywhere. With on-premises and Cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Exstream allows you to reduce costs, get to market faster, increase customer loyalty and engagement, and ensure compliance.
OpenText Communications Center Enterprise (CCE) (formerly OpenText StreamServe)
Linked with your business systems, but requiring few or no changes to them, Communications Center Enterprise adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools to efficiently create and use the documents that are most critical. This solution provides faster turnaround for key business processes, significantly increased efficiency and throughput, and support for new business opportunities.
OpenText Document Presentment for SAP
For more than a decade, SAP and its customers have utilized OpenText’s CCM tools as their communications management solution of choice. Document Presentment for SAP, is the only solution utilizing the power of Communications Center, delivered to SAP-standards, certified to work seamlessly with the widest breadth of SAP solutions, including SAP® SuccessFactors® and SAP® Hybris® Digital Marketing (with SAP Hybris Digital Documents by OpenText).
Key Benefits
Customer Communications Management Solutions improve and automate your customer engagement with personalized documents using Customer Communications Management (CCM) solutions from OpenText. They provide the following benefits:
Customer Engagement
- Get closer to your customer.
- Reduce customer confusion and customer service times
- Increase impact with personalized, relevant, and targeted messaging
- Ensure consistent communication across multiple channels
- Billing & Statements
Automate and optimize the high-volume document production.
- Reduce printing costs with consolidated, batched or distributed printing
- Improve customer experience with personalize content, appearance and language
- Cut mailing costs with pre-sorting and electronic document delivery
- Correspondence Management
Gain a competitive advantage to drive more revenue in a challenging market.
- Enable business users to create messages without IT intervention
- Improve effectiveness with targeted messages
- Ad-hoc changes in hours, not months apply governance rules to all your customer communications.
- Document Optimization
Streamlines and automates document-centric processes for customers in the logistics and distribution industry.
- Trucks leave the dock faster
- Reduce labor and error in manual handling
- Advertise on your shipping documents
- Communications Governance