Modernizing Insurance Customer Care

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23 April 2019

Customers’ expectations for convenience and personalization increase every day. Mobile technology and digital solutions have changed the average customer’s experience—not just in retail—but also in the insurance industry, where customers expect a tailored experience that acknowledges their unique situations. To stay viable in this competitive industry, insurance providers must deliver on their customers’ expectations. That means adopting a customer-centric focus and omni-channel technology to implement it.



Insight details

Geographic Focus
Asia-Pacific, EMEA, North America