Next-gen CCM: Making Complex Documents Simple

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9 March 2019
“The definition of genius is taking the complex and making it simple.”
- Albert Einstein


Complex documents are often quite long – insurance policies, contracts, welcome kits – but they are not defined by their length. What makes these documents complex is the preponderance of variable elements that impact its creation.

If you are in a business that produces and relies on complex documents, like Insurance, Finance, Healthcare, or Telecom, you need to earn and maintain the trust of your customers. Success in those industries is measured, in part, by customer satisfaction and longevity. When a customer receives a complex document, it should meet their needs, exceed expectations, and create a positive Customer Experience (CX).

In this paper, we discuss how next-generation Customer Communication Management (CCM) platforms help you create and deliver regulatory-compliant complex documents on your customers’ preferred channel. The right CCM will enable all stake-holders to participate in the process to ensure the output of a comprehensive document across all channels that meets the needs and demands of your customers.

The right CCM will take the complex and make it simple.

Insight details

Content Type
Reports
Focus
Digital, Innovation & Emerging Technology, Legacy and Ecosystem Transformation, Risk Management & Compliance
Location
Asia-Pacific, EMEA, LATAM, North America