Online Banking: Meeting Customers Where They Are
Serving ‘Customer 3.0’ requires evolved online banking solutions and better engagement
The digital disruption we are witnessing today has changed the business landscape for industries across the board. The world is moving online, and banks are no exception. According to Forrester Research, mobile banking is the biggest industry innovation in a century. This rapid growth is not limited to just mobile banking. It spans all forms of virtual banking and has gone beyond the traditional modes of personal and phone interaction. Banks are building a digital ecosystem to serve customers better and ensure a premium banking experience.