Rabobank Case Study
Creating the world’s first Digital Identity Service Provider
Rabobank is one of the largest banks in Europe with 8.4 million clients around the world.
The challenge Rabobank’s enterprise clients faced was that KYC and AML regulations demand banking grade identification and authentication of end users. This required additional processes that degraded the user experience. The majority of this is analogue, not digital. This means staff have to manually check passports and driver’s licenses, by hand in person. Rabobank wanted to develop a digitised service that could be rolled out for its enterprise clients to make on- boarding simpler and more convenient for the end user to increase online conversion and ensure compliance.
Together with Signicat, they launched Rabo eBusiness, a bank-led Digital Identity Service Provider (DISP). It was launched in the Netherlands in 2017 and is the first of its kind globally. Rabo eBusiness has been able to increase online conversion for its enterprise clients.
Read more to learn about the Rabo eBusiness customer case.