Banking | Insights & Research

The Dunning-Kruger Effect in Banking July 25 2017 Blog Daniel Latimore
What can a somewhat obscure psychological term possibly have to do with banking? And what the heck is the Dunning-Kruger effect, anyway? Briefly…
EBADay 2017 July 13 2017 Blog Gareth Lodge
As many clients will know, there are two events I always attend in the corporate payments space – EBADay and Sibos. EBADay is a 2-day European fo…
Getting a Makeover at 50: ATMs Going Cardless July 07 2017 Blog Zilvinas Bareisis
June 27 saw the 50th anniversary of the ATM – a device that has genuinely transformed how consumers get cash and interact with their banks. Barcl…
The Value in Payments: Forces Driving Commercial Card Adoption June 19 2017 Blog Patricia Hines
Eighty years ago a group of major airlines implemented the first commercial cards. Since then, cards have evolved from addressing expenses for tr…
The Expanding Role of the Corporate Treasury June 05 2017 Blog Patricia Hines
The Association for Financial Professionals (AFP) recently published its 2017 AFP Strategic Role of Treasury Survey supported by Marsh & McLenna…
Takeaways from the Latest Research in Consumer Financial Decision Making May 23 2017 Blog Daniel Latimore
Once a year I take a break from industry conferences and vendor analyst days by going to the Boulder Summer Conference on Consumer Financial Dec…
Robots Offer Helping Hand to Fraud Investigators May 22 2017 Blog Joan McGowan
Banks continue to be plagued by extremely high false positives. (They report anywhere between 75% and 90% false positive rates across their fraud…
Paying with Google: An Exciting Prospect, Again May 21 2017 Blog Zilvinas Bareisis
Last week in the Google I/O developer conference, Google made a number of interesting payments-related announcements. I would encourage anyone i…
Internet of Things: Why Banking and Payments Professionals Should Care May 18 2017 Blog Zilvinas Bareisis
There is little doubt that Internet of Things (IoT) is transforming many industries, from manufacturing to insurance. Celent's Insurance practic…
Reflections of Nacha Payments 2017 May 09 2017 Blog Gareth Lodge
Analysts have definite fixed points in our year. For me, one is the spring conference season, and which nearly always includes Nacha Payments, th…
Going to Germany? Don't Forget Your Cash! May 08 2017 Blog Zilvinas Bareisis
We analysts travel quite a bit to different places around the world. As someone who is always interested in what's going on in the payments worl…
Improving the Banking Customer Relationship: One Simple, Non-Technical Solution May 07 2017 Blog Daniel Latimore
We’ve seen that banks are focusing intensely on the customer experience, and very often they’re using technology to try to make that happen, whe…
The Great Filter for Digital Challengers May 04 2017 Blog Stephen Greer
It seems like almost weekly I’m hearing something about a new challenger or digital-only bank brand. The velocity of news is substantial, but de…
Innovation on Display: The 2017 Ford GT and FIS Connect 2017 April 27 2017 Blog James O'Neill
As sharp-eyed Celent retail banking subscribers know, I'm an avid collector of good analogies. I like analogies because they can inject simpli…
Finovate Spring: A Focus on the Practical April 27 2017 Blog Daniel Latimore
Finovate Spring 2017 has just finished up in San Jose; go to the Finovate blog for an official list of the best in show winners. My focus isn’t o…