The imperative for financial institutions (FIs) to continuously add new technology capabilities drives them to evaluate existing systems to mode…
Research related to dpEngine
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2024/03/21
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2024/03/21
Everyone knows the importance of making a good first impression. Doing so at scale through digital-first customer engagement is today's clarion…
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2024/03/19
Super-regional banks in the US face a unique, competitive environment. They compete not only with the largest global money center banks but also…
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2023/12/06
Insurers have often lamented their status as a “low-touch” business: That is, customers only engage with their carriers at acquisition/renewal a…
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2023/11/19
Last week the Celent corporate banking team published its annual Technology Trends Previsory: Corporate Banking 2024 Edition which can be downl…
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2023/10/04
Recorded on October 4, 2023. In this on-demand webinar, learn how insurers can adapt to the digital landscape by providing personalized experie…
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2023/09/27
It would be a stretch to say that Sibos news and chatter was dominated by generative AI (or Gen AI). After all, for banks at least, we are still…
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2023/09/24
The next evolution of retail delivery won’t be in new self-service features, but emerging highly personalized, valuable experiences for customer…
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2023/08/27
Most onboarding solutions, whether built by a bank or solution provider, focus on a broad set of processes across sales automation, know-your-cu…
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2023/08/26
This report is a companion piece to the Global IT report and focuses solely on North American Wealth Management IT Spending which includes Canad…
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2023/08/21
The current banking crisis in 2023 has so far focused on large regional and national banks that have had liquidity issues leading to a bank run…
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2023/06/29
Customer communication management (CCM) systems create, deliver, and store outbound and inbound customer communications information (documents a…
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2023/06/13
Customer remediation has become a huge financial issue in banking, with costs for some banks reaching well into the billions. A primary cause fo…
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2023/04/19
Celent has released a new report specifically for digital banking channel owners that covers specialized fintech, rising competition from non-ba…
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2023/03/29
The science of artificial intelligence is complicated. The technologies or sub domains that make up AI such as machine learning and natural lang…