Join Celent senior analyst, Alenka Grealish, as she discusses how banking has been undergoing both disruption and transformation. Digital giants and fintechs have been attracted to the business due its significant revenue pools, relatively high returns in select businesses, and the pain points that customers as well as bankers experience. To outperform in a world where digital giants and fintechs are setting customer expectations at new heights, bankers are transforming their business and operating models to become more like a “Day 1” company.