Banking Omnichannel Customer Experience Platforms

VendorMatch

Use our directory to find omnichannel customer experience platform (CXP) solutions available to financial institutions. Digital customer engagement platforms capable of implementing bespoke customer journeys across all points of customer interaction (or developing towards that capability). This includes: digital self-service (online + mobile), branch teller, branch platform sales, contact center and ATM channels. Omnichannel CXPs can be deployed for selected (e.g., digital) channels or, over time, used as a single, enterprisewide system of interaction, keeping systems of record intact. In contrast to legacy, siloed channel systems, omnichannel CXPs represent a specific architecture approach to accomplish management of the front end to back end to external system integration by acting as a system of enablement. These platforms combine easily managed business rules, essential data, common capabilities, and an API-driven integration layer that coexists persistently alongside systems of interaction (branch, digital, contact center, ATM platforms, etc.) and systems of record (DDA, LMS, CRM, etc.) and can, selectively or comprehensively, serve as systems of interaction as well, replacing legacy channel technology stacks. Buyers can use the research platform to evaluate internet , tablet, and mobile application software with analysis and comparison of specific financial service application functionality.
  • The superior customer welcoming solution for branch banking WWS Customer Management is a solution designed to offer banks the technology they ne…
  • Unify is a total web based enterprise solution that utilizes a single capture platform to provide a simplified and streamlined customer centric…
  • Web portal solution with powerful admin functions to manage and personalize multiple web portals. Website Content Configuration, Personalizat…
  • VeriTran’s Low-Code Platform integrates emerging technology into legacy systems, safely and securely improving deployment times and delivery cos…
  • True Multivendor Software WWS ATM is a proven, fully integrated ATM management solution that delivers significant reductions in operational and…
  • Native cloud solution for creating and sending interactive, on-demand and batch customer communications.
  • With BankWorld, your bank will have the foundation to develop your own internet banking application within a secure and industry compliant frame…
  • System of integrated cloud services provided by Comarch and third parties with direct link to banking products for convenient management of busi…
  • Finantix Onboarding is part of the Finantix Components product set, which digitally enables attended, self-service and hybrid user journeys acro…
  • FIS DIGITAL ONE (tm) is a collection of interactive modules built on one, common enterprise architecture to streamline and innovate banking chan…
  • Comviva’s mobiquity® Banking Suite helps banks and financial institutions to successfully embrace digital banking and payments by enabling them…
  • Administration technology helping superannuation funds, pensions, investment platforms and managed funds improve efficiency and ensure regulator…
  • YB Mobile is a mobile banking software app available from CR2. It is available to retail banks who will launch the app for use by their customer…
  • BankWorld Mobile App is the next-gen banking app available from CR2’s BankWorld platform. It is beautiful in design and delivers high visual imp…
  • Papyrus Business Communication and Process Platform offers a holistic approach to business communication and AI-powered process automation with…
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