The Celent Model Insurer award is the premier award available in the insurance industry globally. Celent bestows these awards annually to insurers, reinsurers, and MGAs who produce outstanding business results from technology innovation initiatives. For 2025, Celent is recognizing 18 insurance companies from around the globe as Model Insurers.
This program was launched 19 years ago to recognize the effective use of technology in different areas critical to an organization’s success. As in years past, we evaluated a wealth of nominations from insurance companies around the world. Nominations were made in five different categories, which are reflective of the innovation areas that are most critical to success in the insurance industry today.
For each category, a team of Celent analysts reviewed the nominations carefully and selected the initiatives that rose above the rest. Across the five categories, 18 companies were chosen for Model Insurer awards. In addition, Celent recognizes one company each year as Model Insurer of the Year. This award highlights an extraordinary initiative in terms of use of technology, innovation approach, and business results.
This year, Celent’s Model Insurer of the Year is CHUBB for its initiative called Chubb Studio Developer Portal. Please join me in congratulating CHUBB on this prestigious award.
We also extend congratulations to the 17 winners of Model Insurer awards across our five categories.
Customer Experience Transformation
- AmTrust: LLM-Based Quoting Platform
- Cathay Life: NAP Project
- Liberty Mutual: Liberty+ Home Resilience Platform
- Prudential Financial: PRT Annuitant Benefit Modeling & Retirement Transformation
Data, Analytics and AI
- AIA: Clinical Encoding Innovation for Peak Provider Efficiency
- Delos Insurance Solutions: California Wildfire Prediction and Underwriting Model
- Income Insurance: Enterprise Data, Analytics, and AI Strategy
Digital and Emerging Technologies
Legacy and Ecosystem Transformation
- John Hancock: Optimizing Costs and Innovation: The Path to Cloud-Native
- Acenda (formerly MLC Life Insurance) Fuels Growth Through Cloud-Based Core System Modernization
- Mountain West Farm Bureau Insurance: Unlocking the Cloud: Enhanced Insights, Decisions, and Efficiency Gain
- MSIG USA: Enterprise Data Platform
Innovation Execution
- CNP Seguros Q-AI: A Multi-Purpose GenAI Hub
- Nan Shan Life: Pioneering Digital Development Strategy and Governance Program
- Roamly Actuarial Rater: Accelerating Insurance Rate Development with AI-Powered Innovation
- The Andover Companies: AI Driven Innovation Engine
Congratulations to all of our Celent Model Insurer award winners! Learn more about these initiatives by checking out Innovation & Insight Day 2025, available to anyone registered. Each winning initiative is described in detail in a case study report available to Celent research clients.
By the way, it’s not too early to begin thinking about next year’s Model Insurer awards for 2026! Nominations open in October 2025.
